QuickWin Casino - Player's account was blocked.

While playing at the Quickwin Casino, I won various amounts of money that were supposed to be transferred to me, including two deposits of 500 euros each, and one deposit of 150 euros, which never arrived. I had 5648 euros in my game account, but this morning, they suddenly blocked my account, telling me that I could no longer access it and that the money was no longer available to me. Long story short, THEY STOLE 6798 EUROS FROM ME..

Dear Lukinu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Was your account verified?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I am a lover of live roulette and by playing live roulette with a bit of luck I have accumulated this balance, as far as my account is concerned I wanted the first and last name username and date of birth and that's it, I don't know if I want anything else but it was enough ask for it, the bonus I didn't use any type of bonus, that's all. The support told me that my account had been closed by the administrator and that the balance had been deteriorated, I'm a bit angry since I played legally, thanks for your understanding

However, I no longer hoped because support told me that my account was closed by the administration without the possibility of reopening it, so it's a complete scam.

Thank you very much for your reply, Lukinu. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Yes, I will certainly send you everything you need.. thank you...

Thank you very much, Lukinu, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Lukinu,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this.

We would like to invite QuickWin Casino to join the conversation.

Dear QuickWin Casino,

Can you please provide information on why were the player's winnings voided and the account closed? If this information can't be shared publicly, please forward it to me at michal.k@casino.guru

Dear Michal,

Thank you for reaching out.

We would like to inform you that we sent you an email to michal.k@casino.guru. Looking forward to your reply.

Best regards,

QuickWin.com

Dear quickwin casino, the reason for closing my account does not exist because I played in your casino with all the paperwork in order and by investing money, fortunately I had a high win, which is why you closed my account, there is no other reason, in Italy this is called a scam.. I greet you and have a good day..

Thank you for your email and the provided evidence, QuickWin team.

Dear Lukinu,

After a careful review of the information and evidence provided by the casino, I am afraid I am no longer able to pursue this case. Unfortunately, you did not pass the Know Your Customer (KYC) and Anti-Money Laundering (AML) checks for valid reasons, and we agree with the casino's decision.

Due to the connections between your account and others within the casino's network, including shared personal and payment details, we must reject this complaint.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino, and we will try our best to help.

Best regards,

Michal

Casino Guru