The player from New Zealand was unable to close their casino account despite multiple requests, as the casino insisted on a previous agreement for a $200 credit. After seeking support for gambling addiction, their VIP manager refused to close the account, stating that they must control their usage by not logging in, which the player found unacceptable. The Complaints Team was unable to investigate further due to the player's lack of response to inquiries, resulting in the rejection of the complaint.
QuickWin Casino - Player's account remains open against their will.
Amount: ??
QuickWin Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
QuickWin Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
This casino refuse to close my account. I asked numerous times and then they told me if they give me $200 credit would I keep it open. So I said yes. About 6 months later I decided I didn’t want to gamble anymore and was seeking support with gambling addiction. I contacted my "vip manager" via email and advised I would like to close my account as I spent too much over the past years and I want to stop gambling, instead understanding and supporting my decision, he told me I made a deal for the $200 bonus and he will not close my account. My account remains open, there is no option to take a break, no option to close account and no option to control spending. His advise was "you can control your use by not logging in" for someone who is trying to stop gambling this is absolutely disgraceful and should not be legal to be held hostage from a $200 bet that was given half a year ago. Although I refuse to use this account ever again I still want my account closed because they should not be able to hold me hostage like this.
Public
Public
1 month ago
Hello Novelli433,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with QuickWin Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Do you have any earlier evidence of mentioning gambling issues to the casino which you can forward?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
