The player from Germany had been blocked and frequently removed from the chat system after he requested a bonus without making a deposit. He had expressed dissatisfaction, stating he was a VIP customer and had deposited a significant amount with the casino. We had explained that casinos had the discretion to grant bonuses and were not obliged to do so. Despite the player's frustration, we were unable to assist him further and consequently, the complaint had been rejected.
QuickWin Casino - Player is blocked after requesting no-deposit bonus.
Amount: ??
QuickWin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Translation
I have deposited quite a lot of money and just because I ask for a bonus without a deposit, I'm immediately blocked and frequently kicked out of the chat... very unprofessional and deceiving... everything is set up poorly and geared toward WIN for the company!!
Automatic translation:
Public
Public
3 months ago
Dear crocoe,
Thank you very much for submitting your complaint. Although I understand your frustration, I would like to emphasize, that each casino has a different bonus policy and reward system, and they are allowed to decide who is eligible to participate in it and who is not.. I apologize, but we cannot penalize the casino for excluding you from their bonus program, nor we are in a position to force the casino to grant you bonuses. I can only recommend that you find a casino that suits your bonus requirements better.
Please do not hesitate to let me know if there is anything else, I could do for you, otherwise, I will be forced to reject this complaint.
Thank you for your understanding.
Best regards,
Kristina
Public
Public
3 months ago
Translation
such nonsense and excuse.
I used to always get a bonus as a VIP customer.
What nonsense to say I didn't deposit anything. very ridiculous.
I have deposited at least 10,000 with them over my entire time now.
I got maybe 1500 out of it.
Have fun with your pseudo casino... I just think it's bad. Period
Automatic translation:
Public
Public
3 months ago
Thank you for your reply, crocoe. Although I understand your frustration, I am afraid that we are not able to assist you here. Casinos are not obliged to grant bonuses to anyone. Bonuses are something like a gift from a casino and they can decide who will receive them.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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