The player from Italy struggled to withdraw their account balance, as every request via VISA was denied. Operators had recommended a bank transfer, which the player was currently awaiting. The complaint was not resolved due to the player's lack of response to our inquiries, leading to the rejection of the complaint.
QuickWin Casino - Player faces repeated withdrawal denial.
Amount: €1,300
QuickWin Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
4 months ago
Translation
I keep persistently trying to withdraw my account balance from the casino, and every time I attempt to withdraw, my request gets bounced back and denied (via VISA withdrawal). The operators have suggested that I withdraw via bank transfer, and I am currently waiting. Is it possible to have QuickWin intervene in the chat so that I can withdraw my entire balance?
Automatic translation:
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4 months ago
Dear mariocapo96,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- When did you request a withdrawal from the casino via bank transfer? Is it still pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
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4 months ago
Translation
The bill tells me that:
- I don't need any verification;
- Cancelled 3 times due to "provider issues";
- I have requested withdrawals via VISA 3 times and all three were cancelled, now I have a pending withdrawal of 500 via bank transfer.
Automatic translation:
Public
Public
4 months ago
Translation
Today I requested another withdrawal of 345 euros, since my balance has decreased. Always via bank transfer.
Automatic translation:
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4 months ago
Thanks for the update,
If the issue persists, could you please share a screenshot of your withdrawal request and your records of recent interaction with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
