QuickSlot Casino - Player is experiencing difficulties with his withdrawal.

On 22.05.2023 I withdraw my 2600 euros from this site and receive email notifications on the 23.05.2023 that my withdrawal was approved. They said funds will receive to your bank about 5 days. Today 30.05.2023, I ask the support why is the funds have not yet received. They said that the funds were already been paid. Couple of minutes after I receive an email from them saying that funds were returned from my bank to my gaming account. I was surprise and dissapointed due to waiting time. I ask my bank if there were any transactions coming from outside the country with the amount of 2600 euros. Bank told me no there were no incoming transactions from outside the country. I directly ask the support center and they cannot answer it. Thinking that they are really lying why they cant tell to me the truth. They cant really give me the reference id on the money transfer they send to my account. This is the worst experience i ever encounter. They said to me to make another withdrawal request on another bank. I hope they will do it cause if not they are all fraud.

Dear har1010,

Thank you very much for submitting this complaint. I’m sorry to hear about your problem with QuickSlot Casino. Please allow me to ask you a few questions to make sure I understand the situation properly.

Have you made any successful withdrawals in this casino before?

Could you please confirm that you have passed the KYC verification?

Has the casino returned the amount of €2600 to your gaming account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hi, yes i do receive last week that the withdrawal was approved and all my kyc documents were verified. I keep on asking since friday on the status of my withdrawed funds and they said that it has been payed and shall wait to receive to my bank. Today i ask the status since it has been the 5th day and they said that the bank return the funds to my gaming account. I was shocked why. I ask them the ref id they made for the bank transfer and they cant provide it. So i doubt why they cant provide it. I ask my bank if there are any transactions coming outside the country with the amount 2200 euros or 26030 nok but the bank said they never receive incoming transactions. And then came my second doubt why they were not able to give the ref id and why the bank said they dont receive incoming transactions since last week. Now i authorize them to do a manual payout on the funds using my another bank account. I hope this will work cause if not there is something wrong is going on with there site. I tried other sites earlier this month and did receive successfully my funds. It feels that the management of this site wants to reverse psychology on players for betting more or rolling more your winning funds until you lose. This should neither be there approach cause that shows how unproffessional they treat to a client

I just receive the email from the support team from this site and mentioned the TX id and the payment provider which was named paytah. When i try to see the trustpilot on paytah it seems it cannot be trusted since they were fined from MFSA for anti-money laundering act. I hope the new payment provider they use now which is isx.money will work

Just receive the funds in my bank now. They did a manual transfer yesterday which was successful which only take 1 day. I was doubting why they use payment provider which was fined 2 years ago for money laundering. This gives a dissatisfactory feedback from the customers/clients. I dont actually how they manage this but it feels like there is no trust for the customer about this case

Do I understand correctly that you received your winnings?

Yes just today. You can just remove all my comments. But in my rating here on this casino is poor since the support cannot give you the right answer. Poor management since they use a non approve payment service provider from Norway (paytah which was fined for MFSA for money laundering). Customers trust cannot give a good satisfaction.

Dear har1010,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.

You may rate the casino according to your experience so that the other players know what they can expect. Also, you are more than welcome to share your opinions in the discussion section of our review.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru