The player from Sweden is highly dissatisfied with a promotional offer. We rejected the complaint because the player didn't respond to our messages and questions.
Hello!
I made a deposit of a total of over €1000 at QuickSlot casino on 24.02.2023 between 04.15-06.15 in the morning.
The casino's terms and conditions state;
Cashback is calculated daily on deposits made and lost between 06:00 - 05:59 CET. 10% daily cashback every day.
Which means cashback 24 hours. The casino does not want to count the deposit between 04.15-05.59. They only count between 05.59-06.15
And today I only got €6 cashback.
When I asked where is the rest of the cashback, I was told that I did not qualify for cashback. I asked If there is cashback for 24 hours how is it possible to not qualify for cashback?
I received an answer that;
We last calculated 24/02 6:00 - 25/ 5:59 CET.
They haven't counted the day before and they don't want to count.
As soon as QuickSlot casino did not calculate 950 euros l deposited and lost. They did not pay yesterday and today 95 euros which is 10% of 950 euros.
They calculated 60 euros and paid 6 euros cashback. The person on the chat is so amateurish.
I could not explain if there is 24 hour cashback how is it possible to not qualify for cashback?? I have sent all my documents for verification of my account and I have not received any reply either?
I will never play with this unprofessional casino again.
Dear Veysel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any cashback bonus from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.
Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela