QueenCasino88 - Player's deposit not appearing in his account.

In early July, I made a $100 deposit to this casino via coinspaid.

However, it is not reflected in the casino and I cannot contact support.

The coinspaid is also on the run.

Dear andandjonnyx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to tomas@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

This is my first deposit.

I have not been able to contact the casino.

Attached is an invoice.

Thanks for your reply.

Could you please send the confirmation with a hash of the transaction for easier verification on the blockchain?

I apologize for the inconvenience.

Please post it here or send it to my email at tomas@casino.guru

Thank you very much, andandjonnyx, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello andandjonnyx,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite QueenCasino88 to join the conversation and participate in the resolution of this complaint.

Dear QueenCasino88,

Can you please provide an update on the status of the player's deposit?

Thank you.

Kind regards,

Tomas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear andandjonnyx,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact the Curaçao eGaming authority (https://www.curacao-egaming.com/public-and-players/complaints-landing?domain=queencasino88.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (tomas.k@casino.guru).

I am sorry I could not be of more help on this occasion.

Best regards,

Tomas