Queen Casino - Player’s account suspended due to inappropriate comments.

Good day,

While playing a game at the casino, it almost froze. In my frustration, I ended up messaging things like mentioning the amount I lost yesterday and saying I was ready to give up, pleading for a chance to recover. My comments were judged as inappropriate and I was told my account would be suspended. Despite being in the lead, everything was forfeited and I was left unable to withdraw my winnings.

I deeply regret my inappropriate comments, made in the midst of panic because I was losing and at the same time on the verge of winning.

Can you please help me in some way?

Hello Gazette,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Queen Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you have any active bonus when your account got closed? How much exactly was your real money balance? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

thank you for your reply.

I have been playing with the account for about 3 years now, and the account verification is completed.

Rather than saying that I was abusive, I felt like I was telling them that I was defeated and that I would be in trouble if the system stopped due to this error, so please help me.

Specifically, I lost ⚪︎ dollars yesterday, so I would be in trouble if it stopped working due to an error. Help me. I want to die if it stops working like this. I sent you a text.

I was at fault for writing something that I didn't even think about, such as "I want to die," but I explained that I didn't mean it seriously and that it was a misunderstanding, but my account was suddenly suspended while I was playing and I set it up. I ended up throwing away 6 as well.

The reason for suspending the account is the unreasonable reason that there is a risk of gambling addiction...

It happened at a time when I was probably sitting on setting 6 in a slot game.

The cash I had should have been $632 including the winnings...

The last time I spoke to them was at 8:00 PM on February 23rd, and they only asked me to wait for a reply from the department in charge, and my account was suspended without listening to what I had to say.

Even though there was no fraudulent use of multiple accounts or bonuses, your account will be suspended and your winnings will probably be forfeited for the unreasonable reason that you are suspected of having a gambling addiction.

Thank you for your help.

I just received a notification that my account was unlocked and my winnings were safe.

I would be grateful if you could help me later. thank you very much.

Hello Gazette,

Can you please confirm that your account is open with the funds on it? Is the case resolved?

Dear Gazette,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.