Quatro Casino - Player had funds left from her bank account without authorization.

$ 200 was taken from my bank account without my authorization and that money never reached my casino account, I have been in communication with them and I have sent all the data and evidence and they have given me a million excuses, but I am fully I am sure that I did not authorize that transfer and that money was never deposited in my casino account, I feel robbed and if I have written here it is because they do not want to acknowledge that they took it out without my permission and I do not know where it went,

Dear Milagros,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you send me a receipt from the $200 transaction? Have you tried to communicate this issue with the bank or the casino? Please forward any relevant communication to petronela.k@casino.guru. I hope we will be able to help you to locate your missing funds as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

If until today I have been talking to the casino to resolve my situation, on March 24 I realized that I had been removed from my account the previous day, that is, on March 23 they had taken $ 200 from me, I wrote and I told them I said what happened I sent them a photo of the transfer, to this day they have given me a million excuses, I told them that it could have been a technical error, but they have given me a million laps, until in the end they tell me that someone took my device and made that transfer, that is totally impossible, and tried to be understanding and patient, but I am sure that I did not authorize that transfer, I feel offended since I thought the casino rewards was safe

Dear Milagros,

Please, have you tried to communicate this issue with the bank? Could you send me a receipt of the transaction?

Thank you very much.

Dear Milagros,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.