The player from Germany won 330€ and requested a withdrawal two days prior. After the withdrawal period exceeded the casino's stated timeframe, the player contacted Casino.Guru. The issue was resolved as the player confirmed receiving the payment. The complaint was marked as resolved.
Qbet Casino - Player’s withdrawal has been delayed.
Amount: €330
Qbet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
5 months ago
Translation
-Account verified.
-Deposited 2x 100€ Flexepin.
-Placed a 200€ bet on sports, won 330€.
-Requested withdrawal to bank account 2 days ago.
-Haven't received the withdrawal yet.
Automatic translation:
Public
Public
5 months ago
Dear kawumski1985,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Public
Public
5 months ago
Translation
Hello and thank you for opening the case.
The casino sent me the following email immediately after I requested my withdrawal.
Your withdrawal request has been submitted successfully. This can typically take 3 hours to process but can take up to 48 hrs.
Unfortunately, this time period has been exceeded.
Automatic translation:
Public
Public
5 months ago
Translation
Unfortunately, no payment received yet.
Chat promises a payout every 2nd day within 24-48 hours.
Screenshots are available upon request.
Edited
Automatic translation:
Public
Public
5 months ago
Dear kawumski1985,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
