The player from Germany requested a refund of his deposit amounting to approximately 1,000€ from Qbet, citing the lack of a German license by the casino, which makes their services illegal. After a closer examination, we ended up rejecting this complaint as unjustified.
Qbet Casino - Player requests refund due to Casino lacking German License.
Amount: €1,000
Qbet Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
8 months ago
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9 months ago
Translation
Dear Sir or Madam,
I have requested a refund of my deposits (approx. 1000€) through the support email at Qbet, as the casino cannot provide any German license.
The basic answer from QBet is a reference to their T&Cs. I can, of course, provide the email thread if needed.
However, without a German license, QBet's service is illegal and German courts have already confirmed that a reference to T&Cs is not permissible, as the service is available even though it does not have a legal German license.
Therefore, I ask for your assistance.
Automatic translation:
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9 months ago
Dear rage8699 ,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.
Unfortunately, in this case, we are not able to help you and you are not entitled to any refund of your deposits. I can only recommend you to do better research next time and play only in the casinos licensed by The Interstate Treaty on Gambling.
In our database, you can search for those casinos by following this link.
Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Petronela
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9 months ago
Translation
yes they can help Since I am also listed in the European gambling addiction list, it was still possible to play.
Here on your website there have been similar issues on Qbet where you have helped and the players seem to have gotten a refund from support.
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9 months ago
Could you please advise what the European gambling addiction list means? Do you have any registration form that you could forward to petronela.k@casino.guru, please?
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8 months ago
Dear rage8699,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
Translation
All necessary information can be found here (in German)
https://gluecksspielsucht-nrw.de/hilfe-beratung/gluecksspielsperre/
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8 months ago
Thank you, rage8699, for the clarification. I’m sure that you are aware of the geolocation of OASIS operation:
"The OASIS player blocking system is being introduced in line with the provisions of the State Gambling Agreement (GlüNeuRStV), according to which legal online gambling is allowed throughout Germany."
Since you have chosen a casino with a Curaçao license, you are not protected by Oasis registration.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
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8 months ago
Translation
thanks for the reply.
The casino is illegally offering German players to play, this is against German law, so I demand the money back and ask for your help
The casino does not have a German license
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8 months ago
Unfortunately, as I mentioned earlier, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
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