The player from Germany was struggling to withdraw his winnings of €3000 because the deposit and withdrawal methods had to match as per the casino's policy. His deposit credit card was only for payment purposes and couldn't be used for receiving deposits. Despite his attempts to find resolutions, including using a different credit card or cryptocurrency, the casino had refused to proceed with the withdrawal. We attempted to contact the casino on the player's behalf, but received no response. As a result, the complaint had been marked as 'unresolved', which might have affected the casino's rating. We recommended the player to contact the Curaçao eGaming Authority for further assistance.
Qassino Casino - Player's withdrawal blocked due to mismatch in deposit and withdrawal methods.
Black points: 1140
Amount: €3,000
Qassino Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Dear xSerious169,
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curaçao eGaming Authority (Curaçao eGaming (curacao-egaming.com)) and submit a complaint to them. The Gaming Authority might have more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (michal.k@casino.guru). I am sorry I could not be of more help on this occasion. I can only recommend checking the reviews of each casino before you sign up and only playing in licensed and good-rated casinos to avoid disappointments like this in the future.
Best regards,
Michal
Casino Guru
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