HomeComplaintsPureWin Casino - Player’s withdrawals have been delayed.

PureWin Casino - Player’s withdrawals have been delayed.

Amount: 660,000 INR

PureWin Casino
Safety Index:Below average
Submitted: 05 Mar 2021 | Resolved : 09 Mar 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from India has requested several withdrawals a week ago. They have been pending since. The complaint was resolved as the player received his winnings.

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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

Dear Thejas,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Do I understand correctly that they are still pending inside the account without being processed? Could you please advise if you have received any payments in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

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3 years ago

Hello Petronela,


Thanks for the reply .


I have never faced a problem like this with pure casino previously and all the payments were sent on time .


Usually it take 1-3 business days for the amount to be reflected in the bank account according to their terms and condition.


But now every time I contact the customer support they say my case is being looked with high priority and looking into issue . They aren't telling me what is the problem.


And also from the past week every withdrawal of mine is being processed by their end but the amount isn't received into my bank account. Kindly help since this is a huge amount !


Regards,

Thejas

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3 years ago

Thank you very much, Thejas, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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3 years ago

Yes i am awaiting for your response.

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3 years ago

I will now try to contact the casino and let them know about your issue.

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3 years ago

They can be contacted on support@purecasino.com

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3 years ago

Please close the complaint. I have received the amount from the casino. Thanks for the help. As you guys said i should have waited until 14days. The problem is solved.

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3 years ago

Dear Thejas,

Thank you for letting us know that your issue have been resolved, we glady hear it. Please do not hesitate to contact us if you will come across any trouble in the future. The complaint will now be closed.

Best regards,

Nick

Casino.guru

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