PureWin Casino - Player’s withdrawal has been delayed.

Hi team, I made a withdrawal of 95300 on the 26th of August. The next day I have received an amount of 86300 INR. There is a missing payment of 9000 and are. The team has told me that it would be processed in the week. I waited for a week and have still not received the funds. Then they again told me that they have process that on the 3rd of this month and it would be processed soon again. I have been contacting them multiple times and they are giving false promises and making me weight without processing the withdrawal. It's been almost 25 days now and I have still not received the withdrawal and they are still giving me false promises. Can you please help me on this.

Dear Bajid,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you confirm that your account has been verified successfully? Do I understand it correctly that partial withdrawal of ₹86,300 has been received successfully?

Is your second withdrawal still pending inside your account without being processed?

I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Bajid,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.