PureWin Casino - Player’s winnings have been cancelled.

I withdrawal request 45000 they cancelled my withdrawal...and also my winning amount 0.. they told me this is promotion error so we cancel you winning amount...they are mad may be..how can you cancel winning amount....if I loose you never gave me back Money..but I won you never pay me....

Dear Ashu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their clarification, but, before we do so, please could you advise if you have redeemed any bonus? Additionally, you could forward any relevant communication between you and the casino to petronela.k@casino.guru. I hope we will be able to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello sir thanks for helping me to these type of fake site...I reedom bonus yes but the bonus is 50 Percent I won 1 lack above amount.... showing for your withdrawal money 100000 something and I claim for withdrawal they cancelled my withdrawal amount...and they didn't back to credit in my casino account..if they cancel amount...they told me during promotion error they cancelled withdrawal my all amount....now they blocked my account....and I'm not able to login my account....they sucked my all amount....www.purecasino.com site is kindly refund amount back I want this sir kindly help me regarding this

Dear Ashu,

Please, did you receive any justification from the casino why your account has been closed?

They told me you abusing us..so they closed my account.....if you are fake if you didn't give withdrawal...if you cheat customers..who's to worship you.... everyone engry....they excuse and closed my account..

Now sit what can I do ...can I take lagal action from this pig

..

Thank you very much Ashu for providing all the necessary information. I will transfer now your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Ashu,

I would like to know if you are sure you didn't breach the casino's T&Cs. For example I found this term in the bonus T&Cs: 

"The maximum allowed bet containing bonus money is ₹500/$6/€6. Bonus winnings from higher bets will be removed."

Yes I read all terms and conditions but I didn't bet from Bonus money ...I bet only with my real payment•••

Thank you Ashu, I will contact the casino now and hopefully we will recive an answer soon.

Thanks for helping .. kindly banned to this fake site and refund the money from them

We would like to ask the Pure Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Ashu,

I spoke to Pure Casino, but then they stopped responding. We aren't able to continue resolving this case under these circumstances, therefore I am forced to close this complaint as unresolved.

I am sorry I couldn't help you with your issue and I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.