PureWin Casino - Player’s real money has been converted to bonus.

REAL MONEY CONVERTED TO BONUS

hey I have never chosen any bonus and I was playing with my real money but when I tried to withdrawal it is showing that I have no withdrawlable fund, my whole amount is bonus money with wagering of 17577 and even after that I played many games but the wagering requirement is same every time 17577.

There is no chat support or whatsapp support.

Is that a scam

Dear PEEYUSH,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have created casino account and during the registration I was given an option to accept or decline bonus offers (please see below). Could you please advise which option you have chosen when creating your account?

How much you have deposited into your account? Your remaining wagering might be unchanged due to games you’ve been playing as not all the games contribute towards wagering requirements.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have got response from your chat support after long time and what they said was I had 799 real money and 1 rupees bonus money and I placed a bet of 800 so my whole amount converted to bonus amount and which had a wagering of 17577 even after that I wagered around 50000 but it was counted as 0 because it was wagered by bonus amount.

I dont know how that 1 rupees bonus came to my account while I have never opted any bonus in any deposit you can check in my account.

Overall I suggest everyone to never deposit in this casino because the whole casino and your terms and conditions is such that no one can withdrawal any amount.

Thank you very much, PEEYUSH, for your reply.Could you please forward your game and bonus histories? My email address is petronela.k@casino.guru.

This is total fraud they just didn't want to let me withdraw that's why only this all was created.

And as you mentioned earlier I had played casino slots money train and extra chilli which normally have 100% wagering in every casinos and I wagered around 40000 there.

Thank you very much, PEEYUSH, for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

We will now try to contact the casino and ask them to join here to help you resolve your issue.

We haven't receive any answer from the casino yet. If we won't receive any respond within the next 7 days, we will be forced to close the complaint as "unresolved".

We are now closing the complaint as unresolved as the casino did not respond to us. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly help.

Best regards,

Nick

Casino.guru