PureWin Casino - Player’s deposits have never been credited to his casino account.

SIR I HAVE DEPOSITED TWO DEPOSITS OF 4500 EACH ONE AFTER ANOTHER.BOTH WERE FAILED.PAYMENT SHOWN AS SUCCESS BUT NOT CREDITED TO PUREWIN ACCOUBT NOR RECIEVED TO MY BANK ACCOUNT.WHEN I AM CONTACTING PUREWIN THEY ARE SAYING PAYMENT WAS REJECTED BY PAYMENT PROVIDER AND REFUND WAS INITIATED.BUT I HAVE CONTACTED PAYMENT PROVIDER AND THEY SAID NO REFUND WAS INITIATED FROM PUREWIN SIDE

Dear Ajay,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If there’s any relevant communication, please forward it along with a payment receipt to petronela.k@casino.guru.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear Ajay,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.