HomeComplaintsPureWin Casino - Player’s deposit has never been credited to his account.

PureWin Casino - Player’s deposit has never been credited to his account.

Amount: 1,500 INR

PureWin Casino
Safety Index:Below average
Submitted: 19 Jun 2020 | Case closed : 05 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from India has deposited money in to his account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

I deposited 1500 inr on 18/06/2020 the amount is debited from my bank account but not credited to pure casino account.

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4 years ago

Dear Ashish,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward a receipt of the transaction? My email address is petronela.k@casino.guru. Have you tried to communicate this issue with the payment provider? Ideally, you could forward any relevant communication. 

However, I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a process which takes approximately one month. In these cases, casino has its hands tied.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

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4 years ago

Thank you very much Ashish for forwarding the payment receipt. Have you tried to communicate this issue with the payment provider? Ideally, you could forward any relevant communication too. 

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4 years ago

Dear Ashish,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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