PureWin Casino - Player’s deposit bonus has not been activated.

I have deposited first time 3980 but didn't receive bonus credit.

Further while I was trying to connect with chat tell but even they were not available 24/7.

Worst ever user interface as Bonus section doesn't show anywhere when you log in.

When you click on chat Everytime it only send mail to their team who are not replying last 12 hours.

Horrible experience

Dear Umesh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their standpoint and cooperation, but, before, we do so, please could you specify which bonus have you tried to activate? We will be waiting for your reply patiently. 

Best regards,

Petronela

Dear Umesh,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.