Pure Casino - The player's winnings were deducted.

There term and condition are not fair when it come to withdraw your winning they would deducted your winning to $250 and kept the rest not credit back to the account. There no point of keep playing in this site if they already set a limit how much u can’t take out and keep the rest of your the balance without letting you know. Is pure casino cash.co a legal site? I’m stilling waiting on my $250 withdrawal.

Hello Shanda,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pure Casino. Please allow me to ask you a few more question before we would move forward.

Could you please elaborate the deduction part? Was your balance higher before trying to withdraw? Were you playing with a bonus or real balance only? Did you try to get in touch with the casino regarding the issue and if yes, what did they respond?

Looking forward to your answer.

Regards,

Nick

Hello Shanda,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Yes, I did got in touch wit the casino and they told me that is the term and condition and I found is stupid and no matter how much I won I can only withdrawal whatever amount the casino allows. Not only that it have been 10 days my money haven’t clear to my bitcoin account.

Hello Shanda,

Could you advise if you have played with a bonus or not? If yes, which one?

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Yes whatever bonus they start me up one

Is a horrible site. They give me the run-around withdrawal of my money. Now they are asking me to send a picture of my credit card front n back, my bills, and id photo front n back to the site I can't trust just to get my money out. They didn't ask me all that when I upload my money to their site.

Hello Shanda,

It is an common verification procedure which is required to do at your first withdrawal request. Without finishing the verification you won't be able to withdraw any money from the casino.

Also please note that the process may take up to 14 days so be sure to keep us updated about it's status.

Dear Shanda,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

I understand if they want me to verify myself but to take a pic of my bank card front to back 2. I don't know if I can trust this site when I asked to withdraw it to my bitcoin.

Dear Shanda,

It is a common request to make a selfie with one of your documents. However it is completely up to you whether you provide it to them or not but please note that without sending it you probably won't be able to withdraw your balance.

Dear Shanda,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.