Pure Casino - Player's winnings have been capped.

After depositing 50 and receiving a 200% bonus on a no wagering/ no play through game i ended the session with a win of 800.00 so after many many emails i was finally able to cash out using bitcoin , now 2 days later i received 150 worth of bitcoin that leads to now . After 2 more days of tring to reach miss VIP Nessa she finally sent me 3 diff emails 1) saying thank you for wire signup for withdraw which i did not do .2 saying that the amount is less the bonus as stated in terms ... in my mind i am still owed 550 but again she will not answer any emails to help me out . Can you please reach out and help me ??.

I can send more downloads if needed

Dear Todd,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify which bonus you have played with? Please, post here a link here, if possible.

Do I understand correctly that you have not received a clear explanation why your winnings were reduced?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance.

Best regards,

Kristina

Dear Todd,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.