The player from South Africa is unable to reach the casino site due to a technical error. He has an outstanding withdrawal of 20K, as well as an account balance of 4K. Despite contacting and emailing support, the issue remains unresolved. The complaint was resolved as the site finished their maintenance.
Punt Casino ZA - Player struggles with casino site accessibility.
Amount: R24,000
Punt Casino ZA
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.0
Punt Casino ZA has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
While planting the casino site just died, getting this message
DNS_PROBE_FINISHED_NXDOMAIN
Site can not be reached, all sites not only .co.za can't be reached, still spoke to a customer agent this morning prior to this happening?
Have cleared cache/ cookies etc, even their Support Site is not working?
Hafe approx 4K in my account and 20k in withdrawal to be paid on the 13th,
What could this be?
Have also mailed Support@Puntcasino.co za, Still not available 4 hours later
They have been having technical issues...
Public
Public
1 year ago
Hello joanfouriep,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Punt Casino ZA. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Since when are you registered in the casino? When was the last time you spoke to the casino and what was it about?
Please keep in mind that such issues may occur anytime either due some server errors or maintenance so I would recommend to wait a few days.
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Dear joanfouriep,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 year ago
The casino had unplanned maintenance, have since been available and withdrawals already paid.
Public
Public
1 year ago
Dear joanfouriep,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
