Punt Casino ZA - Player's winnings have been canceled.

I was offered a free chip bonus no deposit required sent to my email I accepted bonus came upon sign-up I signed up got the bonus played play through was like $800 play through made it through all that made it to my max withdrawal limit of $100 that they offer we draw got approved had to wait a week they said it on the 25th everything should be settled checked in today they cancel my request said I had multiple free chip bonuses which I do not if you look at my transaction history it clearly shows I do not have any other free chip bonuses just original $50 one they gave me and now they denied my request for my hundred dollars

Dear Crackermon78,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that this was the only free chip bonus that you have ever activated?

Could you please forward your bonus history together with any relevant communication between you and the casino to kristina.s@casino.guru?

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Crackermon78,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

You can see the only coupon used was the $50 dollar chip.

Thank you for your reply, Crackermon78. Would you be so kind as to forward me all the relevant communication between you and the casino? You can send it to kristina.s@casino.guru or alternatively, post it here.

How do I get these conversations from them

Well, you can send me screenshots of it, or if you have any emails, you can forward them to me. Thank you in advance.

I’m sorry I don’t have any emails from them or screen shots.

Thank you very much Crackermon78 for your cooperation so far. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Crackermon78,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Punt Casino ZA  to the conversation to participate in the resolution of this complaint.

Greetings all,

I have reviewed the situation Crackermon78 and you did indeed cash multiple free chips in a row without deposit in between, contrary to the terms and conditions of the casino. Unfortunately due to this your $100 win is not valid for withdrawal.

Supporting documentation has been shared with the casino.guru team for confirmation.

Best wishes,

Nick and Punt

Thank you Nick and Punt Casino for the evidence provided.

Dear Crackermon78,

The evidence from the casino does suggest that you took several no deposit bonuses in a row. The casino's T&Cs state: "Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus."

Even though we would prefer casinos to enforce this rule by the system and simply don't grant several no deposit bonuses in a row, unfortunately, not all platforms allow that. I'm afraid I can't help you with this one, the complaint will be rejected. I wish I could be of more help.

Best regards,

Peter