Punt Casino ZA - Player is complaining about a casino.

What a load of sh%T casino. You wait 2weeks for them to verufy your paperwork and not to talk about waiting for payouts. The poker is the worst ever!!!!! Your lucky to get a four of a kind every 20-30 deals. Quick to take your money, pathetic at payouts!!! What a disappointment. Absolutely waste of time and money!!!!

Dear Kirsten,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that every casino is unique and proceeds verification and withdrawal process differently. It can take a few business days to review you documents to fully verify your account and a few more days until your withdrawal request is successfully processed.

Have you tried to communicate these issues with the casino? Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? I will be waiting for your reply.

Best regards,

Kristina

Dear Kirsten,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately I spoke to them over live chat so I have no evidence. At this point I am fighting for my brother's money that they owe him. He has a payout of R22000 which they keep decreasing. He now stands on R12000. They deducted R10000 from him because he apparently played with a R200 voucher that they gave him. They are a bunch of thieves!! He luckily has all the evidence.

Hello Kirsten,

I am sorry, but we cannot discuss the third parties accounts in this complaint thread. If your brother needs our help, please inform your brother that he can create a new complaint and we will be happy to assist.

Please do not hesitate to contact me if there is anything else, I could do for regarding your own complaint, otherwise I will be forced to reject your complaint. Thank you for your understanding. 

Unfortunately, after gathering all the necessary information we are closing this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.