Punt Casino - Player's account has been closed after a big win.

Hey all,

I am a player from the United Kingdom and one of my favourite streamers is called Aidyscape. He had a deal with Punt.com telling him to get sign up so I started using them with no issue. I probably lost over 15K before my first big win ever which was $200,000.

whilst I had no issue getting my funds which I lost with them but when I tried to get the next load out I kept getting error. They asked me for KYC which I presented and then I got banned and wasn’t able ti contact support or login again

this was absolutely devastating, I spoke with Aidy and he shared conversation saying it was okay to use a VPN however I wasn’t even using one, I can login and sign up without being country blocked!

with all this happening to me I think it’s time for me to just give up in general, as you could all imagine it was life changing money!

Dear TJFX,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played to accumulate your big winnings?

Am I correct in understanding that your account got blocked after you submitted your identity documents for verification?

Have you received any emails or other explanations from the casino after your account was blocked? If so, kindly forward them to me at veronika.f@casino.guru, along with all the other evidence that could be relevant to the investigation of your case.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hey there,

I started on slots with $2000 and got it to around $6000 then went to evolution and played blackjack on private table to accumulate the funds to win total of $200,000 in my balance.

after I tried to withdraw funds it gave me back all my deposited no issue but trying to claim winnings was even harder, they demanded KYC which I gave then they banned my account and ignore every live support chat/email all my DMs too and even the streamer AidyScape was ignored when trying to help me.

I am sending an email name from which was my registered email at the site and hopefully we can accumulate these back from them. As you could imagine it’s devastated but also doesn’t really make sense why my favourite UK streamer was partnered with them, given funds to streams, mentioned about being in UK and told him to use VPN which I didn’t even need as the site allows to sign up and play without it in UK.

cheers,

thomas

Thank you for your email. To clarify, could you confirm if you are registered as a regular customer at Punt Casino? Am I correct in understanding that you do not have any affiliate agreement or contract with the casino?

Dear TJFX98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello there.

the casino was punt.com