Puma Casino - Player encounters software and account issues at Puma Casino.

Hi I signed up with puma casino today. I tired to contact chat line. Only to find someone's else's chat on there. Which I may add was very negative. This fella had been ripped off by the casino something about winnings . .the casino software is dodgy as . It is Def up.there with one of the dodgiest of Eva played on . The should be shut down . God knows how u gave them a high safety index . They also plucked some random user name a d I feel.i logged only someone else's account. My user name is kaotica but on my account it was Micheal sumthing . Honesty they need closing down before the rip other propels off!!! No real dispute they just simply scammed me thieving assholes

Dear kaotica1974,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

• Has your Casino account been successfully verified in the past?
• Did you accumulate your winnings with or without an active bonus?
• Is your account currently accessible?
• If there is any relevant communication between you and the casino that might provide insight into this issue, please promptly forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear kaotica1974,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.