The player from Australia had signed up with Puma Casino and had encountered issues with chat functionality and user account misrepresentation. The player suspected that the casino software was untrustworthy and potentially harmful to other users. We had attempted to gather more information from the player to investigate the issue further, but unfortunately, we received no response. Due to this lack of communication, we were unable to proceed with the investigation or provide potential solutions, resulting in the complaint being rejected.
Puma Casino - Player encounters software and account issues at Puma Casino.
Amount: A$50
Puma Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.2
Puma Casino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
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11 months ago
Hi I signed up with puma casino today. I tired to contact chat line. Only to find someone's else's chat on there. Which I may add was very negative. This fella had been ripped off by the casino something about winnings . .the casino software is dodgy as . It is Def up.there with one of the dodgiest of Eva played on . The should be shut down . God knows how u gave them a high safety index . They also plucked some random user name a d I feel.i logged only someone else's account. My user name is kaotica but on my account it was Micheal sumthing . Honesty they need closing down before the rip other propels off!!! No real dispute they just simply scammed me thieving assholes
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11 months ago
Dear kaotica1974,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
- Has your Casino account been successfully verified in the past?
- Did you accumulate your winnings with or without an active bonus?
- Is your account currently accessible?
- If there is any relevant communication between you and the casino that might provide insight into this issue, please promptly forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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11 months ago
Dear kaotica1974,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
