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Important:
Low daily withdrawal limit (less than $500)
This casino applies a low withdrawal limit (less than $500 per day). Because of this, it might take you a long time to withdraw your funds if you manage to win big.
Puma Casino Review
This review examines Puma Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.
The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Puma Casino has a Low Safety Index of 4.0, signifying a low standing in terms of fairness and safety in accordance with our methodology. Take a look at our full Puma Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.
Fairness and safety of Puma Casino
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.
In our Puma Casino review, we carefully went through and inspected the Terms and Conditions of Puma Casino. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.
Based upon our estimates and collected information, we consider Puma Casino a small to medium-sized online casino. Considering its size, this casino has a very high sum of disputed winnings in complaints from players. In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
As far as we are aware, no relevant casino blacklists mention Puma Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
On the whole, also considering other contributing factors in our assessment, Puma Casino has achieved a Safety Index of 4.0, which is classified as Low. We recommend players to stay away from this casino and look for one with a higher Safety Index.
Note: As far as we are aware, Puma Casino is interconnected with 8 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Puma Casino. Due to the link to other casinos, this casino has scored a lower Safety Index than it would have on its own.
Terms and Conditions of Puma Casino evaluated
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Puma Casino to be mostly fair.
Note: For more specifics regarding our findings from the T&Cs evaluation click here.
Player complaints submitted about Puma Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We currently have 0 complaints directly about this casino in our database, as well as 5 complaints about other casinos related to it. Because of these complaints, we've given this casino 4,257 black points in total, out of which 4,257 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Puma Casino user feedback and reviews evaluated
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
So far, we have received only 5 player reviews of Puma Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 15 or more reviews. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
Licenses and company data
Puma Casino is owned by XXL Services N.V. and has estimated revenues exceeding $1,000,000 per year. Based on the categorization we use, this makes it one of smaller online casinos.
Puma Casino has licenses from licensing organizations in the following countries or regions: Comoros (Anjouan Gaming), Curaçao (Curaçao Gaming Control Board).
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
EUR 1,000 per week
No win limit
EUR 5,000 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. You can find languages available at Puma Casino in the table below.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
Japanese
24/7
German
24/7
Finnish
24/7
French
24/7
Polish
24/7
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Puma Casino, managing your account, withdrawals, or other matters. Puma Casino has an average customer support, judging by the results of our testing.
Puma Casino slots and casino games
Puma Casino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games from 118 game providers are offered. This includes NetEnt, Nolimit City, Playtech, Play'n GO, Merkur Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, Ezugi, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Habanero, Leander Games, Spinomenal, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, High 5 Games, Belatra Games, Relax Gaming, Bullshark Games, Lucky Games, Jelly, Fantasma Games, Turbo Games, Platipus, Slotopia, Altente, RFranco Games, Lucky Streak, Mancala Gaming, Boomerang Studios, Spadegaming, ElCasino (TVBET), Kiron Interactive, Golden Race, Revolver Gaming, Reevo, Mascot Gaming, Four Leaf Gaming, Amusnet, Givme Games, Infinity Dragon Studios, PGsoft (Pocket Games Soft), Reel Play, Real Dealer Studios, Atomic Slot Lab, Slot Factory, Max Win Gaming, Skywind Group, Iconic21 (BETER Live), AvatarUX, Peter & Sons, Blue Guru Games, 3 Oaks Gaming, CT Interactive, Vibra Gaming, 4ThePlayer, Mplay, Spin Fury Gaming, Ino Games, Smartsoft Gaming, AceRun, Prospect Gaming, Swintt, Wishbone, Backseat Gaming, LIVE Solutions, Bulletproof Games, Ad Lunam, Reflex Gaming, Spribe, Gamomat, TrueLab Games, Atmosfera Live, Spinza, Spearhead Studios, Bang Bang Games, SlotMill, Oryx Gaming, Gaming Corps, Nucleus Gaming, Leap Gaming, Gamebeat, Hölle games, Hot Rise Games, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Gamevy, Retro Gaming, Gamzix, Kalamba Games, 1spin4win, Zillion Games, Golden Hero, Popiplay, Apparat Gaming, Barbara Bang, Electric Elephant, 7Mojos, EURASIAN (EA) Gaming, Hacksaw Gaming, Netgame, Print Studios, Ka Gaming.
Puma Casino bonus offers and codes
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. There are currently 10 bonuses from Puma Casino in our database, and all offers are listed in the 'Bonuses' section.
Note: Our separate page features details on Puma Casino bonuses for additional information about this casino's offers.
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Games
Show all
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games
Types of games
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games
Language options
English website
All languages
(7)
All website languages
EnglishFrenchGermanSpanishFinnishJapanesePolish
English customer support
All languages
(7)
All customer support languages
EnglishFrenchGermanSpanishFinnishJapanesePolish
English live chat
All languages
(7)
All livechat languages
EnglishFrenchGermanSpanishFinnishJapanesePolish
Game providers
Show all
(118)
Game providers (118)
Casino screenshots
Positives
Daily cashback up to 20%
Huge selection of game providers
Negatives
Not all game providers are available for all countries
Relatively new casino, not yet proven by time
Not all payment methods are available for all countries
If the player's total wagering/bets is less than 5.000 EUR per week and 20.000 EUR per month, the casino reserves the right to reduce the withdrawal limits to 1.000 EUR per week and 5,000 EUR per month.
Interesting facts
Increased withdrawal limits for VIP players
Live chat support uses the auto-translate feature for some languages
This is a place to share experience with Puma Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
You should avoid this casino at all cost. Nobody is playing there and I'm quite sure they are manipulating the slots. The biggest in in the casino history is 3162 PLN about 732 euros. I've been playing slots for many years and I can definitely say that there is something fishy
They give cash bonuses(No RTP though)
Withdrawal can take ages
Slots have different click flow
You cannot set a limit
the Owner XXL Services N.V. literally launched 3-4 casinos at the same time
VIP Manager 24/7 at your service(replies after days)
Puma Casino
Thank you for your valuable feedback!
We regret that you have had such a negative experience with PumaCasino as we always strive to improve and make your stay in our casino as comfortable as possible!
Let us inform you that the payout percentages vary from game to game and vary over time, but the theoretical payout percentage is close to 97%. Please also note that the payout percentage for all games is carefully programmed by the game provider and is not adjusted.
Please be aware that typically, withdrawal requests are processed within a timeframe of 2-3 hours. However, during periods of higher departmental workload, there may be a slight extension of this processing time.
Don't hesitate to contact us with any additional questions. We are always glad to help you!
the payouts take far too long. There is a lot to be desired when it comes to player protection.
Pragmatic play
No evolution gaming
slow payout
poor player protection
no license in Switzerland
Puma Casino
Thank you for your feedback!
We appreciate your opinion about our website!
Please note that the withdrawal process usually takes requests for withdrawal of funds to be processed within 2-3 hours, however, in conditions of increased workload of the department, this time can be slightly increased.
Let me assure you that we are not interested in not paying you the well-deserved winnings as we are a fair and Curacao-licensed casino. We appreciate your time, so we are doing the best we can to speed up the withdrawal of each Player.
Also, we are glad to inform you that the Evolution provider is in the connection phase, and will be available on our casino very soon.
Feel free to contact us with any additional questions, we are glad to help you!
Kind regards, PumaCasino team
Safety Index explained
Safety Index of Puma Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Puma Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Low4.0/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
Very high value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
Important:
Low daily withdrawal limit (less than $500)
This casino applies a low withdrawal limit (less than $500 per day). Because of this, it might take you a long time to withdraw your funds if you manage to win big.
Unfair terms and conditions
Use of specific responsible gaming tools puts players at a disadvantage
T&C copied from the casino's website (in English):
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