Puma Casino Review

The player from Australia had signed up with Puma Casino and had encountered issues with chat functionality and user account misrepresentation. The player suspected that the casino software was untrustworthy and potentially harmful to other users. We had attempted to gather more information from the player to investigate the issue further, but unfortunately, we received no response. Due to this lack of communication, we were unable to proceed with the investigation or provide potential solutions, resulting in the complaint being rejected.

An Irish player had faced a challenging verification process with Wishcasino. Despite having initially verified his documents, the casino had not processed his withdrawal request of 2000 euros and had asked for additional verification, including image and video proof. The player had experienced prolonged delays in responses from the casino and was asked for a notarized document, which he found difficult to provide. After providing numerous documents and waiting for weeks, the player had finally received his winnings. The player had expressed dissatisfaction with the lengthy and stressful process. The complaint had been marked as 'resolved' by our team.

The player from Ontario had been waiting for a withdrawal for less than two weeks. Unfortunately, he hadn't received his payout at that point. The Complaints Team had advised him that such delays were normal and could have been due to various factors like pending KYC verification or a high volume of withdrawal requests. They had advised him to wait for at least 14 days after requesting the withdrawal before submitting a complaint. After some time, the player confirmed that he had received his funds. Consequently, the Complaints Team had marked the complaint as resolved.

The player from Japan is experiencing a persisting delay in the withdrawal process. Player stopped responding to our question therefore the complaint was rejected. We have reopened the complaint as per the request of the player. The issue has been resolved successfully.

The player from New Zealand is experiencing difficulties withdrawing his winnings due to ongoing account verification. We were forced to close the complaint as unresolved since the casino had not been able to provide any timeframe regarding the payout of the jackpot winnings or the verification procedure. The casino requested that we reopen the complaint because they had completed additional verification of the player and were then able to pay out the remaining winnings to the player. The casino confirmed that the payment had been made, but the player did not respond to our messages asking for confirmation of receipt of the payment. As a result, we believed that the case was resolved even without the player's confirmation.

The player from Russia requested a withdrawal over two weeks ago. It has not been processed yet. We contacted the casino and found out that the payout was delayed due to bet-checking by the gaming provider, which could last for up to 3 months. But unfortunately, the player informed us about successfully receiving his winnings already after 2 weeks. We closed the complaint as resolved.

The player from Germany was experiencing difficulties withdrawing his winnings due to the limited availability of payment methods. A withdrawal of all remaining balance was confirmed a few business days after the casino informed us about the instructions and available payment method. The complaint is resolved.

The player from Germany tried to withdraw his winnings, however, the casino informed him that players from his country are no longer accepted. The casino responded and informed us that the player's bets were being checked by the game provider. After some time, the casino informed the player that the checks were completed and that the player could now withdraw their funds. After some problems with the availability of payment methods, the player eventually received all of their payments and the matter was resolved.

The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.