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Puma Casino Review
Doesn't accept players from Ohio
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Find on Google
Payment methods
Show all (40)
  • Neteller
  • Skrill
  • PaySafeCard
  • Payz (ecoPayz)
  • Mastercard
  • VISA
  • Maestro
  • Neosurf
Withdrawal limits
 per month
€15,000
 per week
€7,500
 per day
€2,000
XXL Services N.V.
2023
< $1,000,000
OverviewBonusesUser reviews4Safety Index explainedDiscussion1Payment methods40
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Puma Casino Review

This review examines Puma Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.

The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Puma Casino has a High Safety Index of 8.2, which makes a recommendable option for most players in terms of fairness and safety. Take a look at our full Puma Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Fairness and safety of Puma Casino

We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it's T&Cs, complaints from the players, blacklists, and many others.

In our Puma Casino review, we carefully went through and inspected the Terms and Conditions of Puma Casino. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.

Based upon our estimates and collected information, we consider Puma Casino a small to medium-sized online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

As far as we are aware, no relevant casino blacklists mention Puma Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

All in all, when combined with other factors that come into play in our review, Puma Casino has landed a High Safety Index of 8.2. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.

Note: As far as we are aware, Puma Casino is interconnected with 8 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Puma Casino. They resulted in a higher Safety Index than this casino would have without related casinos.

Terms and Conditions of Puma Casino evaluated

Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We did not find any unfair or predatory rules in the Terms and Conditions of Puma Casino during our review.

Player complaints submitted about Puma Casino

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.

We have found no relevant complaints about this casino.

Puma Casino user feedback and reviews evaluated

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

However, there is currently no User feedback score for this casino. We only calculate it after a casino has at least 15 reviews, and we have only received 4 player reviews so far.. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

Licenses and company data

Puma Casino is owned by XXL Services N.V. and has estimated revenues exceeding $1,000,000 per year. Based on the categorization we use, this makes it one of smaller online casinos.

Puma Casino has been granted a gambling license in Curaçao issued by Curaçao Gaming Control Board.

Payment methods, win and withdrawal limits

Puma Casino supports 40 payment options. This includes: Skrill, Neteller, PaySafeCard, Payz (ecoPayz) , Mastercard, VISA, Neosurf, Maestro, Bitcoin (BTC), AstroPay, Transferencia bancaria local, Bank transfer, Flexepin, Perfect Money, BUSD, Binance Coin (BNB), Tron (TRX), MuchBetter, Revolut, Interac e-Transfer, Jeton, Interac, eZeeWallet, SticPay, MiFinity, Rapid Transfer, CashtoCode, Litecoin (LTC), PIX, INOVAPAY, USD Coin (USDC), Tether (USDT), Bitcoin Cash (BCH), Ethereum (ETH), Shiba Token, ADA Pay, Ripple (XRP), Dai (DAI), Dogecoin (XDG), Solana (SOL).

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits Win limits
EUR 2,000 per day No win limit
EUR 7,500 per week
EUR 15,000 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. You can find languages available at Puma Casino in the table below.

Language Website Customer support Live chat
English Yes Yes Yes24/7
Spanish Yes Yes Yes24/7
Russian Yes Yes Yes24/7
German Yes Yes Yes24/7
Finnish Yes Yes Yes24/7
French Yes Yes Yes24/7
Polish Yes Yes Yes24/7

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Puma Casino, managing your account, withdrawals, or other matters. Puma Casino has an average customer support, judging by the results of our testing.

Puma Casino slots and casino games

Puma Casino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games from 117 game providers are offered. This includes NetEnt, Nolimit City, Playtech, Play'n GO, Merkur Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, Ezugi, Evoplay, BGaming, GameArt, Endorphina, Habanero, Leander Games, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, High 5 Games, Belatra Games, Relax Gaming, Bullshark Games, Lucky Games, Jelly, Fantasma Games, Turbo Games, Platipus, Slotopia, Altente, RFranco Games, Lucky Streak, Mancala Gaming, Boomerang Studios, Spadegaming, ElCasino (TVBET), Kiron Interactive, Golden Race, Revolver Gaming, EAGaming, Reevo, Mascot Gaming, Four Leaf Gaming, Givme Games, PGsoft (Pocket Games Soft), Reel Play, Atomic Slot Lab, Slot Factory, Max Win Gaming, Skywind Group, Iconic21, AvatarUX, Peter & Sons, Blue Guru Games, 3 Oaks Gaming, CT Interactive, Vibra Gaming, 4ThePlayer, Mplay, 5Men Gaming, Smartsoft Gaming, AceRun, Prospect Gaming, Swintt, Win Fast, Backseat Gaming, LIVE Solutions, Bulletproof Games, Ad Lunam, Reflex Gaming, Spribe, Gamomat, CandleBets, TrueLab Games, Atmosfera Live, Spinza , Spearhead Studios, Bang Bang Games, Bad Dingo, SlotMill, Oryx Gaming, Nucleus Gaming, Gaming Corps, Leap Gaming, Gamebeat, Hölle games, Hot Rise Games, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Gamevy, Retro Gaming, Gamzix, Kalamba Games, 1spin4win, Zillion Games, Golden Hero, Popiplay, Apparat Gaming, Games Lab, Barbara Bang, Electric Elephant, Bet2tech, 7Mojos, Hacksaw Gaming, Netgame, Print Studios, Ka Gaming.

Puma Casino bonus offers and codes

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. There are currently 9 bonuses from Puma Casino in our database, and all offers are listed in the 'Bonuses' section.

Note: Our separate page features details on Puma Casino bonuses for additional information about this casino's offers.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (40)
  • Neteller
  • Skrill
  • PaySafeCard
  • Payz (ecoPayz)
  • Mastercard
  • VISA
  • Maestro
  • Neosurf
Withdrawal limits
 per month
€15,000
 per week
€7,500
 per day
€2,000

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games

Language options

English website
All languages (7)
English customer support
All languages (7)
English live chat
All languages (7)

Game providers
Show all (117)

  • NetEnt
  • Nolimit City
  • Betsoft Gaming
  • Pragmatic Play
  • Playtech
  • Big Time Gaming
  • Yggdrasil Gaming
  • Tom Horn
CASINO SCREENSHOTS
puma_casino_homepage_desktop
puma_casino_game_gallery_mobile
puma_casino_homepage_mobile

Positives

  • Casino accepts players from many countries
  • Daily cashback up to 20%
  • Deposits by cryptocurrencies are accepted
  • Huge selection of game providers
  • Live chat support is available 24/7

Negatives

  • Relatively new casino, not yet proven by time

Interesting facts

  • Increased withdrawal limits for VIP players
  • Live chat support uses the auto-translate feature for some languages
  • International casino
Author & Guarantor: Burak Onder Last updated: 31 Aug 2024 Anything incorrect or missing? Let me know
Casino Bonuses

Puma Casino bonuses

Browse all bonuses offered by Puma Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews (4)

User reviews of Puma Casino

This is a place to share experience with Puma Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Not enough reviews

Rated by 4 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

• 10 months ago
You should avoid this casino at all cost. Nobody is playing there and I'm quite sure they are manipulating the slots. The biggest in in the casino history is 3162 PLN about 732 euros. I've been playing slots for many years and I can definitely say that there is something fishy
  • They give cash bonuses(No RTP though)
  • Withdrawal can take ages
  • Slots have different click flow
  • You cannot set a limit
  • the Owner XXL Services N.V. literally launched 3-4 casinos at the same time
  • VIP Manager 24/7 at your service(replies after days)
Puma Casino
Thank you for your valuable feedback!

We regret that you have had such a negative experience with PumaCasino as we always strive to improve and make your stay in our casino as comfortable as possible!

Let us inform you that the payout percentages vary from game to game and vary over time, but the theoretical payout percentage is close to 97%. Please also note that the payout percentage for all games is carefully programmed by the game provider and is not adjusted.

Please be aware that typically, withdrawal requests are processed within a timeframe of 2-3 hours. However, during periods of higher departmental workload, there may be a slight extension of this processing time.

Don't hesitate to contact us with any additional questions.
We are always glad to help you!

Best Regards,
PumaCasino team
• 10 months ago
the payouts take far too long. There is a lot to be desired when it comes to player protection.
  • Pragmatic play
  • No evolution gaming
  • slow payout
  • poor player protection
  • no license in Switzerland
Puma Casino
Thank you for your feedback!

We appreciate your opinion about our website!

Please note that the withdrawal process usually takes requests for withdrawal of funds to be processed within 2-3 hours, however, in conditions of increased workload of the department, this time can be slightly increased.

Let me assure you that we are not interested in not paying you the well-deserved winnings as we are a fair and Curacao-licensed casino. We appreciate your time, so we are doing the best we can to speed up the withdrawal of each Player.

Also, we are glad to inform you that the Evolution provider is in the connection phase, and will be available on our casino very soon.

Feel free to contact us with any additional questions, we are glad to help you!

Kind regards,
PumaCasino team
Safety Index explained

Safety Index of Puma Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Puma Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.2/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about Puma Casino and related casinos (67)

67All4Opened0Not solved30Solved33Rejected

Complaints directly about Puma Casino

Complaints about related RocketWin Casino (2)

Complaints about related Wish Casino (2)

Complaints about related BetSofa Casino (16)

Resolved Our verdict

Case closed

Disputed amount: €997
BetSofa Casino
Safety Index:High
Submitted: 11 Jul 2023
Resolved Our verdict

Case closed

Disputed amount: $1,343
BetSofa Casino
Safety Index:High
Submitted: 16 Apr 2023
Resolved Our verdict

Case closed

Disputed amount: €1,322
BetSofa Casino
Safety Index:High
Submitted: 14 Mar 2023
Resolved Our verdict

Case closed

Disputed amount: €360
BetSofa Casino
Safety Index:High
Submitted: 06 Mar 2023
Resolved Our verdict

Case closed

Disputed amount: $1,000
BetSofa Casino
Safety Index:High
Submitted: 06 Feb 2023
Resolved Our verdict

Case closed

Disputed amount: €4,000
BetSofa Casino
Safety Index:High
Submitted: 03 Feb 2023
Resolved Our verdict

Case closed

Disputed amount: €8,000
BetSofa Casino
Safety Index:High
Submitted: 16 Jan 2023
Resolved Our verdict

Case closed

Disputed amount: €1,695
BetSofa Casino
Safety Index:High
Submitted: 01 Dec 2022
Resolved Our verdict

Case closed

Disputed amount: €644
BetSofa Casino
Safety Index:High
Submitted: 31 Oct 2022
Resolved Our verdict

Case closed

Disputed amount: €700
BetSofa Casino
Safety Index:High
Submitted: 13 Oct 2022
Resolved Our verdict

Case closed

Disputed amount: Can$650
BetSofa Casino
Safety Index:High
Submitted: 27 Oct 2021
Resolved Our verdict

Case closed

Disputed amount: Can$800
BetSofa Casino
Safety Index:High
Submitted: 30 Aug 2021
Resolved Our verdict

Case closed

Disputed amount: €800
BetSofa Casino
Safety Index:High
Submitted: 25 May 2021

Complaints about related LionSpin Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: €1,000
LionSpin Casino
Safety Index:High
Submitted: 06 Oct 2023
Resolved Our verdict

Case closed

Disputed amount: 200 R$
LionSpin Casino
Safety Index:High
Submitted: 16 Aug 2023
Resolved Our verdict

Case closed

Disputed amount: 290 R$
LionSpin Casino
Safety Index:High
Submitted: 11 Aug 2023

Complaints about related GoSpin Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: Can$600
GoSpin Casino
Safety Index:High
Submitted: 26 Dec 2023
Show more complaints (+21)
Discussion

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