Pulp Casino - The Player’s withdrawal has been delayed.

Withdrawal request submitted on 26th April 2022 for £705.58, second withdrawal request submitted 28th April 2022 for £468.00.

emails received saying will be processed within 72 hours (1st withdrawal) and 5-7 days (second withdrawal), still show as pending and various excuses for the delay. Several times it has been due to casino software update which has caused delays in some withdrawals being processed, told this via chat this morning and then email an hour or so later is due payment provided having accounts audited. Told all the time take 5-7 days but not their fault if over 7 days. Currently waiting 16 and 14 days.

contacted from finance department querying whether chargeback had been put in, confirmed no it hadn’t and no response from them. Account is verified.

Dear mspacman,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

i am just about to forward you several emails showing chat transcripts and emails received. I have not made any other withdrawals and winnings were accumulated with no bonus being applied.

thanks

Thank you very much mspacman for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello mspacman,

I will assist you with your complaint from now on. I went over the exchange you had with the casino support and representatives and I will do my best to help you. Despite their approach, they seem to intend to pay you your winnings.

Nevertheless, I would like to ask representatives of Pulp Casino to join the conversation in order to help us resolve the issue of delayed withdrawals.

Pulp Casino, when can mspacman expect the withdrawals to be processed?

We would like to ask Pulp Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Was told 16th and 23rd May would be paid that week. Still show as pending. Withdrawals requested 26th and 28th April, no longer able to access online chat just takes me directly to send a message.

Good day mspacman,

We usually attempt to process withdrawals within 5 to 7 days, according to our Withdrawal Policy (Withdrawal Policy - paragraph 5)

According to our system , you should receive your withdrawal , can you confirm it please?

No I have not received my withdrawals and they still show as pending on my transaction history! These are pending since 26th and 28th April so a lot more than 5-7 days. I have had various excuses for the delay and several promises of payment but yet these are still pending. When will these be paid?

Hello all,

Pulp Casino, could you double-check with the payment provider the transaction was processed and hasn't been returned to you?

If the transaction has been completed, could you provide mspacman with the document of the transaction with a tracking number so that she can verify it with her bank?

Still pending on transaction history and update on chat yesterday.

message from today re: withdrawal and further proof withdrawal not been processed and/or paid.

Still pending withdrawals over 6 weeks later and confirmation today that still don’t know when will be paid. I don’t think they’ll ever pay out! Link to ticket in emails don’t work, takes you to log in and then log in always incorrect, even though know it isn’t as same as what used to log in to casino. Not even giving a reason now for the delay…

We would like to ask Pulp Casino to reply to this complaint, with an explanation of the issue. We are extending the

timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Pulp casino,

What is causing the delay, and when can mspacman expect her withdrawal to be processed? Have you checked with the payment provider, can you offer an alternative solution to pay mspacman?

We would like to ask the Pulp Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Not expecting to ever receive this money, checked with apparent licensing company and received this response (attached)

We would like to ask the Pulp Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear mspacman,

Unfortunately, since we have not received any response from the casino regarding the issue for a long time, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions or news regarding your issue, do not hesitate to contact me at my email address at tomas@casino.guru

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime and I hope it will use this option in the near future.