The player from the United Kingdom wishes his deposits to be reimbursed since the casino doesn’t hold UKGC License. After a closer examination, we ended up rejecting this complaint as unjustified.
Pulp Casino - Player requests a refund of deposits.
Amount: €1,500
Pulp Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.8
Pulp Casino has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Only after I deposited I noticed that they are not licensed in the UK and that they have fake games! Trashy Casino and trashy system.
When I spoke with support they denied and stopped answering!
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2 years ago
Dear Phil,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that UKGC license is necessary only for those casinos which want to operate on the UK market (targeting the UK) but if the casino does not target the UK market with their commercials (do not offer GBP currency, bonuses for UK players, etc.) they can accept UK players, they are just not protected by UKGC.
Here is an example, that could help you better understand our standpoint:
You are from the UK, and in the UK people drive on the left side of the road - that's the law. In my country, people drive on the right side of the road. But we are not building special roads for UK citizens because their laws say people should drive on the left side of the road.
And the same principle is applied to the UKGC license - you are working on the UK market, you need to follow the UK law. But if you come to play in Curaçao licensed casino (by your free will and they are not targeting the UK market), you need to follow Curaçao laws.
Unfortunately, in this case, we are not able to help you and you have no right to any refund of your deposits. I can only recommend you to do better research next time and play only in the casinos licensed by UKGC.
Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint.
Thank you for your understanding.
Best regards,
Petronela
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2 years ago
Dear Phil,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
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2 years ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
