Pulp Casino - Player has experienced a technical glitch while playing.

Never ever I encounter a casino like this.

i managed to win 2600 euro and they took everything away.

i Noticed that small amount of money was adding up but the main money was earned by my bets on the french roulette on the netEnt.

they had this comp points do for me it was like a bonus.

when I did the kyc, they took all the money and gave me a bonus of 100 instead.

the reason was that money was earned due to a technical issue of the comp points

they could explained why exactly.

i started to play with the 100 euro ans d I earned another 500 euro.

they locked my account and told me that was a technical issue on my account and it will be resolved within 48 hours.

since then they changed the issue. It’s now down the soft provider.

everyday I’m requesting answer about what’s going on.

and they pretended it will be resolved.

Now they locked me from the chat without explanation

Dear Dalnav,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Hi,

now I was allowed back.

the balance of 600 euro was till available.

i haven’t stop to play for the last 48 jours.

the Wager requirement was x50

i did wager over the requirements and I can’t withdraw the money.

I have been In touch with them on a daily basis.

Technical issue again.

the wager calculation doesn’t work and they unable to fix.

they Told that someone will get in touch but it never happened.

my balance is 1448 as we speak.

and im stuck in a neverland casino where everything is impossible expect make deposit.

i don’t play on slot but roulette only

Thank you very much, Dalnav, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Dalnav,

I’m sorry to hear about your negative experience. I’ll contact the casino and try my best to resolve the issue.

I would like to invite Pulp Casino to join this conversation and participate in the resolution of Dalnav’s complaint.

Dear representatives of Pulp Casino,

Can you please explain the circumstances of the technical issue due to which Dalnav's winnings were deemed not valid? You can forward any relevant evidence to andrej.p@casino.guru.

it’a getting worse and worse.

after managing to make a withdrawal of 1500 euro.

it was declined after 5 days in pending.

i was speaking to an agent every single day.

and they were reassuring me that the money would be paid.

Now the balance is down to 36 euro.

and no explanation was given.

they have no intention to paid any money whatsoever.

The biggest scam ever

Dear Dalnav,

I’m very sorry to hear that, but I’m afraid we won't be able to recover any lost funds. We always advise players to restrain from playing until an issue is sorted out.

Unfortunately, we still haven’t received a response from the casino.

We would like to ask Pulp Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close this complaint as ‘unresolved’.

Im sorry,

they pretended that this time everything was fixed after 5 days Of closing my account.

but they had no intention to be honest.

Hi again

sorry maybe I was not clear previously.

the money was not lost.

they took it without any explanation.

like they did previously with the 2600.

they blame the winning on technical issue but the truth that you can’t win in this casino.

just a big scam

Thank you, Dalnav, for clarifying. My apologies. I fixed the disputed amount.

Unfortunately, we still haven’t received a response from the operator.

Thank you Andrej,

it’s the worst casino that i ever dealt with.

They blocked me from the chat.

and they won’t speak to me about why their technical issue has an impact on me.

i hope that nobody will ever use this casino.

Dear Dalnav,

I understand your frustration but I’d like to kindly ask you to stay patient. We managed to get in touch with the casino representative and are expecting them to provide a statement on your case soon. I’m extending the timer by 10 days.

Hi Andrej,

i’m really looking forward to hear what they are gonna say.

first Time that I dealt with a casino like this.

Good day, Dalnav N***

Hi,

Our compliance team has reviewed your gameplay and deposit pattern and noticed that your current winnings are the result of the unfair use of our comp point system.

On the VIP page, clearly states the terms to gain comp points, and it is clear that for some reason (technical error), you have been credited with comp points that you are not entitled to. Calculation of those points were incorrect.

In your case basically you got 10.006 pounds on your account just for playing slot games(not winnings)

The source of your current balance is from exchanging those comp points into funds and playing them, and therefore according to our terms of use that you have agreed on, it is forbidden.

Please notice that under chapter "Errors", it is clearly stated that: "If an error accrues, the player has the responsibility to notify us and that any winnings sustained from this error will be returned to the site".

Based on that, we are seizing the winnings and will reset your comp points.

To be fair, we will credit your account with 100 pounds bonus for you to play and to compensate you for your actual comp points ratio.

Please find our T/C here: Terms and conditions https://pulpcasino.com/terms-and-conditions/

Betting rules: section 6

Misuse of this website: section 5

Errors: section 1

PULP CASINO (https://pulpcasino.com/terms-and-conditions/)

Terms and conditions – PULP CASINO

h1>GENERAL TERMS & CONDITIONS Foreword By clicking "Register" upon registration on our platform, you thereby confirm you are over the age of 18. By clicking "Reg

Regarding your withdrawal - your Iban was incorrect and this is the reason why it was declined .We are really sorry that you've forced this experience. We can provide you bonus code for your next deposit , I hope you can change your mind.

Hi,

this is not the true and you know it.

those point were added without my knowledge.

you even told me that it was technical issue that it was only happening to me.

you closed my account for a fews day to resolve the situation.

then I was able to play.

i did

it was genuine winning and you seized any winning by adding comp point without my knowledge.

i never was able to withdraw any money and my Iban was correct. It was copied and paste from my account.

you also never game me explanation over the email , you blocked me from the chat.

i also asked you to refund me deposit since I never was given a fair chance to play.

and you are talking about a bonus if I deposit more.

the cheek of you.

i have many screenshot of my conversation with your customer service.

you are the most awful casino that I ever encountered.

please refund me all my deposit since you never let me play fairly.

Also how can i cash up the comp point since your minimum is 200 to withdraw.

those point were put on my balance.

They never separate from

my actual winning.

nothing make sense with your casino.

I have still 2 pending payment that you have ignored.

you refuse any further communication.

im happy to provide the screenshot of previous conversation.

Please be honest with this forum.

Let's make it step by step ;

Once you sign in to our website - you've agreed on TC.

Comps are internal currencies that automatically exchange to euro/pounds according to tier 1/2/3/ Loyalty Promo. We can't exchange comps manually. When you reach one of the tiers, CP will be changed automatically. You can check all processes of exchange in the wallet - game history. Loyalty Promo (pulpcasino.com) FAQ (pulpcasino.com) Yes, this is true; according to our policy, we do have an option to block the user and also we informed your ID , for using foul language, sending 100 requests and from your side you've received a full answer. Also provide your player ID for clarification of your pending transactions?

I never used a foul language , I only requested explanation that you refused to give.

i emailed you and asked to explained me the situation.

for example the so called iban , you never contacted me .

If my iban was not the correct one.

how come you never contacted me before?

you are full of lies.

You never gave me an explanation why you added comp point without my knowledge so you could block me from withdrawal.

you have my player ID since you reply on this forum so you know exactly what’s going on.

please refund me all the deposit that put on your casino.

since your technical issue did not allow me to play fairly.

i have Enough screenshot to prove that you are lying.

Thank you, Pulp Casino, Dalnav, for your replies.

Dear Pulp Casino,

Please provide a more detailed explanation of the issue regarding incorrectly credited comp points as well as any relevant evidence. You can forward the information to andrej.p@casino.guru.

How much of Dalnav’s winnings originate from funds that were exchanged from incorrectly credited comp points?

Hi Andrej,

They made a transfer of 480 on my bank account.

it doesn’t make up for the 2600 euro.

i still don’t understand their comp point system and why I was blamed for their technical issue.

However I’m happy to close the case.

thanks a lot for your help.

Thank you, Dalnav, for the update. I’m glad to hear the good news. Do I understand correctly that you consider the issue to be resolved?

Resolved but I won’t advise anyone to use that casino.

thank you for your help.

Thank you, Dalnav, for confirming and for using the Casino Guru complaint resolution center. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru