The player from United Kingdom has experienced a technical problem while playing specific slot machine. After a closer examination, we rejected this complaint as unjustified.
Pulp Casino - Player has experienced a technical glitch while playing.
Amount: €25
Pulp Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.9
Pulp Casino has a Safety Index of 1.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Ok I had another complaint for a deposit problem, which was resolved by the casino. But now my problem is different. I played 80 euros on a pragmatic game at this casino, I had several spins with 3 scatter, they should develop into free spins bonus, and it never done it. They told me they forwarded this issue I don't know where, but I think its a scam all day long. All their games look to be pirated, and they stole my money.
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3 years ago
Dear Hovrila23,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
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3 years ago
Thank you, Hovrila23, for your reply. Please let me know as soon as you receive any update from the casino.
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3 years ago
They did not send me any response, I'm sure they never will, because most of certain they have pirated games
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3 years ago
I fully understand your frustration, Hovrila23. I will set the timer for additional 7 days. Please allow some time for the casino to check the issue. Thank you very much for your patience.
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3 years ago
Ok thank you hopefully they will, but honestly I don't think so, I still believe that casino is not a legit one
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3 years ago
Hello Hovrila23,
Have there been any developments since our last conversation?
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3 years ago
Yes, they put ne 80 euros in casino account, off course it wasn't allowed to withdraw that amount, the minimum amount for withdrawal is 200😱. So I played that amount, without any win, lost the balance, so I closed my account in that casino. Its not worth it, they are just theefs
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3 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
