Pulp Casino - Player has experienced a technical glitch while playing.

Ok I had another complaint for a deposit problem, which was resolved by the casino. But now my problem is different. I played 80 euros on a pragmatic game at this casino, I had several spins with 3 scatter, they should develop into free spins bonus, and it never done it. They told me they forwarded this issue I don't know where, but I think its a scam all day long. All their games look to be pirated, and they stole my money.

Dear Hovrila23,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Thank you, Hovrila23, for your reply. Please let me know as soon as you receive any update from the casino.

They did not send me any response, I'm sure they never will, because most of certain they have pirated games

I fully understand your frustration, Hovrila23. I will set the timer for additional 7 days. Please allow some time for the casino to check the issue. Thank you very much for your patience.

Ok thank you hopefully they will, but honestly I don't think so, I still believe that casino is not a legit one

Hello Hovrila23,

Have there been any developments since our last conversation?

Yes, they put ne 80 euros in casino account, off course it wasn't allowed to withdraw that amount, the minimum amount for withdrawal is 200😱. So I played that amount, without any win, lost the balance, so I closed my account in that casino. Its not worth it, they are just theefs

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.