Pub Casino - Player’s winnings haven’t been received yet.

I deposited 2500 pounds and got 2250, and withdrew a total of 4750 pounds. I handed in all the documents they asked for, and pub casino continued to ask for new documents for two weeks without being able to withdraw money. This is illegal behavior by the British Gambling Commission. Please hurry up. Respond to my inquiry, 07404815866

Dear leebig249397,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear leebig249397,

Have you received your withdrawal from the casino yet?

No

I provided all the information and they continued to block my withdrawal using KYC reasons

Thank you leebig249397 for all the information provided. I will now forward your complaint to my colleague Kubo (jakub.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

pub casino to pay, thank you thank you

Dear leebig249397,

My name is Kubo, and I'll be handling your complaint moving forward.

Could you please confirm if I understand correctly that you have already received your winnings?

Dear leebig249397,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate this case further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Best Regards,

Kubo