Dear Aboveaverage1204,

Thank you for sharing your gaming experience at our casino.

Our KYC and support team is always trying to do everything possible to make players enjoy their time at our casino.

Please be advised that withdrawals are processed by the finance department within 24 hours, but withdrawal limits and the period required for this procedure may vary depending on the withdrawal method, the status of the player's account, and other possible factors affecting the withdrawal process.
The Finance Department tries to process all withdrawal requests as quickly as possible and strictly follows the established rules.
Since we value our players, and also strive to get only pleasure from playing in our casino.

Your account has been closed after all payments for your account have been made.

Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail support@smokace.com
We are always happy to help you.

Dear Aboveaverage1204,

Thank you for taking the time to leave this review.

We are sorry to see that your account has been closed from our side and that you needed to raise a complaint on IBAS.

We have updated our Terms and Conditions where our players have been informed that we have changed our Alternative Dispute Resolution service.

Unfortunately, I'm not able to access your account but if there is any further help that we can provide you with please do not hesitate to send us an e-mail at support@luckybull.com

Best regards
Customer experience team