2 years agoOriginalTranslation
I was unfortunately scammed by this casino. After a verification that took months, I was finally written to say that I had violated the terms and conditions. But they didn't want to tell me which and why. It was also immediately made clear to me that this decision is final, my account will be deleted and the almost 10,000 euros will be retained as an expense allowance. One can only distance oneself from such a casino.
Hello Ole.
Thank you for your opinion.
I would like to reply shortly.
My official complaint here at Casino Guru has been closed because I had to wait a long time for your reply. What should I write in the complaint if I don't get an answer from you? When I finally had an answer, I asked Casino Guru to open it again. Unfortunately that hasn't happened until now. The amount in dispute is exactly 9470 euros.
Edit.
It is not quiet right.
It is true that at first I refused to give you all my personal papers. But then I decided to let my pants down completely. Why don't you look at your records? I also ask Casino Guru to confirm this.
Maybe you can write to me again or Casino Guru will reopen my complaint so we can sort it out.
Hello Ole.
Thank you for your opinion.
I would like to reply shortly.
My official complaint here at Casino Guru has been closed because I had to wait a long time for your reply. What should I write in the complaint if I don't get an answer from you? When I finally had an answer, I asked Casino Guru to open it again. Unfortunately that hasn't happened until now. The amount in dispute is exactly 9470 euros.
Edit.
It is not quiet right.
It is true that at first I refused to give you all my personal papers. But then I decided to let my pants down completely. Why don't you look at your records? I also ask Casino Guru to confirm this.
Maybe you can write to me again or Casino Guru will reopen my complaint so we can sort it out.
Automatic translation:
BitStarz Casino
2 years ago
Hi Zaheka,
I'm sorry you feel that way.
Now, you made an official complaint here at CasinoGuru and went through the process, but you stopped responding despite CG actually giving you almost a month to provide documents to complete the KYC.
CasinoGuru came up with a fair requirement that everyone agreed upon, and yet you failed to comply with it sadly.
Furthermore I think the total amount was around 2,000 and not 10,000, I'm not sure if that makes a difference here however.
Olle
Edit:
My bad, I must have been confused then.
Looking the complaints you had was closed due to you stopped responding, not me. It's stated so on the complaints section of CasinoGuru in your profile.
CasinoGuru mentioned you had to send documentation to us for KYC and you refused to do so for "data protection reasons". This is of course an issue. When you play in a legal and regulated casino, you need to preform a KYC, which I'm sure you are aware of. If you don't want to send in those documents, it's very little we can do.
If I go to a bar and they ask me for ID and I don't want to give it, I cannot demand to be let in, you know?
You had over a month to supply the docs to CG but you didn't and that's why it was closed.
Olle
I'm sorry you feel that way.
Now, you made an official complaint here at CasinoGuru and went through the process, but you stopped responding despite CG actually giving you almost a month to provide documents to complete the KYC.
CasinoGuru came up with a fair requirement that everyone agreed upon, and yet you failed to comply with it sadly.
Furthermore I think the total amount was around 2,000 and not 10,000, I'm not sure if that makes a difference here however.
Olle
Edit:
My bad, I must have been confused then.
Looking the complaints you had was closed due to you stopped responding, not me. It's stated so on the complaints section of CasinoGuru in your profile.
CasinoGuru mentioned you had to send documentation to us for KYC and you refused to do so for "data protection reasons". This is of course an issue. When you play in a legal and regulated casino, you need to preform a KYC, which I'm sure you are aware of. If you don't want to send in those documents, it's very little we can do.
If I go to a bar and they ask me for ID and I don't want to give it, I cannot demand to be let in, you know?
You had over a month to supply the docs to CG but you didn't and that's why it was closed.
Olle
