cvthomps's reviews

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1 year ago
Stay away!

I deposited at this casino, my deposit didn't go on my account so I messaged them and was told they would get back to me, days late still no news,

I decided to close my account as I didn't trust them, I was told I'd be able to open my account if I ever wanted to.

Today I got an email saying my deposit had gone onto my account..

So I message them to reopen my account so I could actual use the money I deposited only to be told management had made the decision to not allow me to reopen my account. So I now have a deposit on the account I'm not allowed to use, THEY STOLE MY MONEY.
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  • Nothing
  • Nothing
  • Nothing
  • They steal people's money
  • Stay away
2 years ago
I asked for a 2 week cooling off period to be set on my account, they said ok and that was it. Time comes and I go back on only for my account to be fully closed. I message to reopen, told I need to email so I did after 4 emails where I needed to answer questions im then told the security team denied my request to reopen my account.

Avoid this casino they clearly can't treat there players well
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  • Bad customer service
HellSpin Casino
7 months ago
Cvthomps, we apologize for the inconvenience you've experienced with our account management process. Our aim is to provide a positive experience for all players. Your feedback is valuable to us, and we will review our procedures to ensure better communication and service in the future. If you have any further concerns or questions, please feel free to reach out to us via support, and we'll do our best to assist you.
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