3 weeks ago
I’ve been waiting for 9 days now to complete my KYC process at this casino, and the whole experience has been incredibly frustrating. Despite providing all the required documents promptly, they’ve been unresponsive and unhelpful. I’ve reached out multiple times, but I’ve only received generic, uninformative replies. It’s unacceptable for a casino to leave players hanging for this long especially when it’s a simple verification process that should take a fraction of the time.
I’m seriously considering taking my business elsewhere.
If you're thinking about signing up here, I’d advise you to proceed with caution especially if you plan on withdrawing any funds. The KYC process is a nightmare, and their support is not helpfull. And on top off all that i was playing in crypto to avoid accidents like this.
I’m seriously considering taking my business elsewhere.
If you're thinking about signing up here, I’d advise you to proceed with caution especially if you plan on withdrawing any funds. The KYC process is a nightmare, and their support is not helpfull. And on top off all that i was playing in crypto to avoid accidents like this.
- Slow kyc verification
1
Immerion Casino
3 days ago
Dear Fsandor,
I'm sorry that you feel this way.
But KYC procedures represent a standard practice implemented across all casinos.
Our dedicated KYC department diligently reviews submitted documents, ensuring completion within a 24-hour timeframe.
In this specific case, we have forwarded your game session to the game provider for their thorough examination.
Best regards,
Immerion Casino
I'm sorry that you feel this way.
But KYC procedures represent a standard practice implemented across all casinos.
Our dedicated KYC department diligently reviews submitted documents, ensuring completion within a 24-hour timeframe.
In this specific case, we have forwarded your game session to the game provider for their thorough examination.
Best regards,
Immerion Casino
