2 months ago
The sign up was easy, playing and selection of games were great, easy site to navigate. And on top I won $2500 off $20 that I deposited. But then everything started to go bad. They tried everything to get out of not paying me, they refused to verify me and after a lot of back and forward they final approved my verification, but then tried to make it very difficult to withdrawal by giving very limited choices. I think they thought the longer they could delayed paying that I would eventually spend my winnings.. But after about 2 weeks of back n forth and many excuses they finally paid out my $2500. Hence why the amount of stars I provided isn't a 1 star as it was a great win and eventually paid out my winnings, but at the same time I would have given them a 5 stars but for all the headache and trouble they caused lost 2 stars. So I give them a 3 stars.
- Won $2500 off $20
- Good selection of games
- Delayed payment
- Tried to refuse payment
- Hard to verify
ZotaBet Casino
2 months ago
Dear Danielle,
Thank you for taking the time to share your detailed experience with us. We are delighted to hear that you found the signup process easy and enjoyed the variety of games on our site. It’s fantastic to know that you won $2500 from your $20 deposit, and we appreciate your recognition of that win amidst the challenges you faced.
We strive to provide a smooth and enjoyable gaming experience for all our players, and we sincerely regret that your withdrawal process did not meet those expectations. Please note that the number of withdrawal methods available to you is influenced by various factors, including your geographical location and the processing of withdrawals on a first-come, first-served basis. We understand that this may cause frustration, but these measures are in place to ensure the security and integrity of all transactions.
The verification process is another essential aspect of our commitment to player security. We appreciate your understanding as our team worked through the verification process with you. However, we acknowledge that the delays you experienced were inconvenient, and we apologize for any frustration this may have caused. Your feedback regarding the withdrawal options is invaluable, and we will use it to evaluate and improve our processes moving forward.
We’re grateful for your patience and cooperation throughout this process. Your balanced review, noting both the positive and the challenges you experienced, helps us understand where we can enhance our services.
We hope to provide you with a much smoother experience in your future interactions with us. If you have any further questions, concerns, or suggestions, please don’t hesitate to reach out to our customer support team. We are always here to assist you and ensure your experience is a positive one.
Thank you once again for your feedback, and we look forward to welcoming you back to our platform soon!
Cumprimentos,
ZotaBet Team
Thank you for taking the time to share your detailed experience with us. We are delighted to hear that you found the signup process easy and enjoyed the variety of games on our site. It’s fantastic to know that you won $2500 from your $20 deposit, and we appreciate your recognition of that win amidst the challenges you faced.
We strive to provide a smooth and enjoyable gaming experience for all our players, and we sincerely regret that your withdrawal process did not meet those expectations. Please note that the number of withdrawal methods available to you is influenced by various factors, including your geographical location and the processing of withdrawals on a first-come, first-served basis. We understand that this may cause frustration, but these measures are in place to ensure the security and integrity of all transactions.
The verification process is another essential aspect of our commitment to player security. We appreciate your understanding as our team worked through the verification process with you. However, we acknowledge that the delays you experienced were inconvenient, and we apologize for any frustration this may have caused. Your feedback regarding the withdrawal options is invaluable, and we will use it to evaluate and improve our processes moving forward.
We’re grateful for your patience and cooperation throughout this process. Your balanced review, noting both the positive and the challenges you experienced, helps us understand where we can enhance our services.
We hope to provide you with a much smoother experience in your future interactions with us. If you have any further questions, concerns, or suggestions, please don’t hesitate to reach out to our customer support team. We are always here to assist you and ensure your experience is a positive one.
Thank you once again for your feedback, and we look forward to welcoming you back to our platform soon!
Cumprimentos,
ZotaBet Team
