i've won 100 euro with a welcome 5 euro no deposit the casino offered. made a withdrawel request on 13-08-2024 and uploaded my documents the same day. since nothing happened, I left a message in the chat - which is never live at any time - and asked if anything else was needed. I then received an email congratulating me on my win stating it would take 2 buisness days to verify my id. time went by, so i left several messages, but no one ever answered me again. i tried to log in today but to my great surprise, I discovered that my account had been blocked.
pardon me? I have never experienced anything so disrespectful.
don't play there!

Did your tester even play there or just look at the site. NOT A SINGLE game is running (I'm referring to slots). for months. I test it every now and then - out of pure curiosity.
Either the slots don't open at all or crash after the second spin. the messages:
1. "oops, something went wrong, but we fixed it.",
2. "Network problem",
3. "You don't have enough money."
in the sequence. You can try this every day and you won't be disappointed. No matter which browser or device you use, whether you change them or turn them upside down. you could bet on it. Apart from that, everything is just completely unclear. The T & Cs are radically minimalist; if you have questions, you can draw an answer. you really need to adjust the rating here as quickly as possible.

Mondcasino is absolutely recommended. no hassle with verification, fast payouts, a wide range of games.
the chat support is simply awesome. one of a kind. ALWAYS friendly, never prefabricated answers, always human in the best way.
on top: transparent cashback with no wager and and they don't skimp with freebies when you deposit without bonus. plus an excellent loyality program.
from Casino Guru is listed under negative: "Not all game providers are available for all countries." that doesn't matter at all since VPN is allowed.
in my eyes the best casino at the moment.

as the previous speakers pointed out, it´'s really complicated to cash out - what, besides a decent website, is the most important thing when it comes to OCs. Casinoin refuses to proceed payouts with methods previously accepted for deposits, (and this affects not only German players and GlüVst-confusions, as I first suspected). suddenly - and without further information - only Crypto-payouts are accepted. but you need a "verified crypto-wallet", which means that you must deposit 50, - euro (!) equivalent in cryptocurrency on top to "verify" & cash out your winnings. btw: minimum amount that can be withdrawn is 100,- euro (in crypto)...
nightingale i hear you trapsen...
besides that i had a hard time to remove an automatically added bonus on my first deposit via chat support.
support is friendly in general but understaffed as it seems and its not advised to expect more then a friendly shrug.
all in all, this is not a good place for people to play.
not recommended.