brockster77's reviews

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4 months ago
Avoid at all costs. NOT LICENSED BY CEG. Operating illegally providing services to Australian players. Don't follow their own Responsible Gaming Terms. When you ask them to close your account, they offer cashback instead to keep you playing. Withdrawals are delayed so you cancel and keep playing. Send through verification docs, they tell you you're verified, but you still have a red exclamation against your verification status. Ask for them to refund your deposits, and they disable your account and no longer response to emails. RTP gets turned down to the point you deposit $2000 without getting a single decent win. AUSTRALIANS BEWARE!!! They have also received numerous warnings from the ACMA about them breaching Australian Law but continue to do so knowing they face no recourse. They will continue to rip Australians off so DO NOT PLAY HERE.
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7 months ago
AVOID AT ALL COST.
Terms and conditions state withdrawals are processed within 0- 24 hours.
First withdrawal - 5 DAYS before it even went from Pending to In Progress. Excuse - Finance department was extremely busy, wait a bit.
Second withdrawal- 5 DAYS before it even went from Pending to In Progress. Excuse - Technical department hadn't resolved technical issues yet.

Then deposited nearly $2000, and couldn't get any decent Paylines or bonuses on any machines. It was like they had restricted my account from winning anything

Today recieved a $50 "Goodwill Bonus" Machines funnily enough started paying again. Met the 40x playthrough requirement, and ended up with $3000 left. Went to make a Withdrawal. HAHAHAHAHAH Yeah right. Was met with the MAX WITHDRAWAL from bonus money is $75AUD. Went to withdraw the $75AUD vis bank transfer which stated Min amount for bank transfer is $30. HAHAHAHA Nope! Got sent a link to rules which you can't even find on the site that stated Min Bank withdrawal is $500! Pointed out that section 1.8 of their terms and conditions, state they can make exceptions to thr Max withdrawal limit for bonuses for loyal customers. Received an email basically saying tough, there was no way for then to increase the bonus withdrawal limit, have a nice day.

AVOID THIS CASINO AT ALL COSTS. They delay withdrawals with stupid excuses, don't follow their own terms and conditions and you only to seem to have any "luck" on bonus money which has pitiful withdrawal restrictions preventing you from actually withdrawing anything. You've been warned!
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  • Delayed withdrawals
  • Pitiful bonus requirements
  • They refer to terms and conditions that aren't even listed on their website when you query them and then point out they can change them any time they see fit and the say is the final say
Fortune Play Casino
2 months ago
Dear Brockster77,

Thank you for sharing your detailed experience. We're genuinely sorry to hear about the frustrations you faced with your withdrawals and bonuses, and we understand how disappointing this must have been.

Regarding the delays in processing your withdrawals, please keep in mind that to ensure the security and accuracy of your transaction, our withdrawal process involves several steps. These include verifying your identity and processing the payment through our system. Please rest assured that the withdrawal requests are being handled as quickly as possible, and your funds are safe.

As for the withdrawal limits on bonus winnings, we understand this can be frustrating and we sincerely regret any frustration this may have caused you. Our goal is to provide a fair and enjoyable gaming experience for all our players.

We regret that your overall experience didn’t meet your expectations, and your feedback is invaluable in helping us improve. Please reach out to us directly at vip@fortuneplay.com with your account details and we will check everything for you.

Best regards,
The FortunePlay Team
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