lemmy85's reviews

Casino Guru

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3 months ago
I decided to play because of the good reviews, after a further research I found out that they ask people to remove their bad reviews.
These days were a nightmare. They cancelled my withdrawal saying that my bank had rejected it. I work for this bank, I checked it and this is not true. They keep delaying them on purpose so you can play your winnings again.
There is no responsible gaming option, also I asked them that I dont want to be able to cancel my withdrawal, they didnt do anything about that.
The 'vip thing' is a lie, you just talk with random agents with no names telling you different things and excuses every time.
I asked them to close my account, they tried to keep me offering bonuses instead of apologizing.
That's the problem with casinos with no instant withdrawals..
Read moreRead less
  • Nothing
  • They were cancelling and delaying my withdrawals
  • No responsible gaming
  • You can cancel your withdrawal
  • Max withdrawal 500e per day
  • Bad customer service
Boomerang Casino
3 months ago
Dear lemmy85,

Thank you for your feedback. We really appreciate the feedback and would like to provide clarification on the issues you raised.

We want to emphasize that we never ask our customers to remove negative reviews. We value honesty and transparency, and every feedback helps us to improve our services.

Regarding your withdrawal, we have conducted a thorough investigation and confirm that the withdrawal request was canceled by the bank.

We do have a withdrawal reversal feature for your convenience so that you can continue playing if you change your mind.

Our VIP department is always ready to help you, answer any questions you may have and providing first-class service to our valued players is always our priority.

Regarding withdrawal limits, all information is available on our website in the relevant sections, and we always recommend that you familiarize yourself with the rules before you start playing.
We would also like to draw your attention to the following paragraph of our Terms and Conditions:
6.15 Requests To Withdraw Funds Are Worked Through By The Financial Department Within 48 Business Hours After The Request Is Made And/Or 48 Business Hours After The Last Withdrawal Request Was Paid Out, Provided All Other Conditions Are Met And Checks Are Completed, As Outlined In The Terms. Financial Department Agents Process Requests For Withdrawing Monetary Funds From 6 AM To 5 PM GMT, Monday-Friday.

Thank you again for your feedback. We are doing our best to improve our services and appreciate your trust.

Best regards,
Boomerang casino
3 months ago
I joined two days ago and my experience is the best. Withdrawals are instant and I'm getting the money within seconds.
There are fees but i'm ok with that. It's better than waiting ages and being anxious about getting your money.
Customer service is great too, they are talking to you like friends
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  • Instant withdrawals (within seconds)
  • Customer Service
  • No card withdrawals
  • Fees for bank transfers
  • They removed sports
8 months ago
I made a deposit of 20 euros and never went through although money was removed from my bank account.
I spoke with them, they asked me a lot of info, I sent them the bank transaction statement and at the end the told me they don't care.
I have nothing else to say.. Stay away
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8 months ago
Worst experience ever. After I won a bet I was logged out.
I keep contacting them to see what's going on, they keep telling me they cant assist me because I am not from India.
I keep sending e-mails, they dont reply.
I am trying to reissue my password to log in again and it doesnt work.
Avoid them, these guys should be in jail
Read moreRead less
MostBet Casino
7 months ago
Hello, Dear lemmy85!

We're sorry that you've had a bad experience. We do our best to keep our users happy. Unfortunately, we did not receive the requested information from you in a return letter in the mail. It is very disappointing for us to receive such feedback and it makes us understand that there is room for improvement.

Have a nice day!
Best regards, Mostbet.
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