Hey dear Basel999

We are sorry you had an unpleasant experience at our casino.

Our policy states that we can only make withdrawals to active players.

Our two projects do not counteract each other. We have separate management for each, so all the player data is independently collected by a single project. The system only blocks your account on the project on which you requested the self-exclusion. We take self-exclusion very seriously, and it is our job to make sure you cannot play in a project in which you decided to block yourself.

We do not allow players that are self-excluded to enter their account, due to the possibility of them losing all the funds on their balance. If a player is self-excluded, he has a cooldown period, so no bad judgment is included in the decision-making when entering the account.

Regular operators cannot make a decision on whether to withdraw the funds from an account of a blocked player. Only the senior manager in the security department can make that decision, as he reviews individual cases of gambling-addicted players. Please send a message to security@pledoo.com , your withdrawal request will be reviewed. The senior operator will have an option to make a withdrawal for you if you are fully verified or will give you an option to send any outstanding documents. So there is no need to sign into your account and risk losing your balance before the withdrawal could be made.

We wish you a great day and huge wins,
Your Pledoo Team

I'm sorry that you are experiencing such difficulty. If you have an addiction, you should write to our online chat on the site. Support will help block your account and tell you how you can withdraw money. If you want to make a withdrawal, the account really needs to be active.