11 months ago
After playing and losing some money i decided to stop gambling and close the account on windetta.
I found out there are no options on their site for closing the acc or taking a break, but clicking on the "Responsible Gaming" button I saw there is a information that when you want to close your account and have gambling problems you just need to write down a email to their support team and that ´ s it.
I wrote the E-Mail on the 28.03.2024 and told them to close my account ASAP because I don´ t want to gamble anymore.
The next day and the day after I checked if my account was closed, it was not.
I thought ok maybe it takes a while. Two days ago i logged in and my account was still not closed, also I have NOT got any e-mail response from the support. I checked my spam folders also but nothing!
Then two days ago i logged in and i could play and the acc was not closed, i played again and lost 1000€.
After that I wrote them again the same night and STILL have got NO RESPONSE, no answer!
I also asked them for a refund because they have not closed my account when I asked for, if they closed my acc when asked I would not play anymore ther! BUT my account was closed the next morning (again, no answers)!
I contacted the live chat support and boy, that is the worst experience I ever had with a live chat (i asked if he was a bot or a real person)!
The first time she told me i have got a answer from them a few days ago but I NEVER got a mail from them! Today i contacted the live support again and he told me I need to wait for the response and that it can take a while, and that they have not sent me any e-mails yet and I should wait more!
It does not matter what I ask them the only answer is i should just wait for the answer! I am waiting 10 days now and NOTHING!
Be careful with those scammers not closing your account when you ask them, even when it is clearly stated on their site that you just need to send a e-mail and ask for closing!
When you click on their responsible gaming button this is what you see:
You can always contact our support department at support@windetta.com and ask to terminate your Windetta account... After that we will take necessary measures to completely block you from our site...
THIS IS NOT TRUE! They don´ t care, they don´ t help you or answer you! Go play somewhere where you have the options directly on the site.
I found out there are no options on their site for closing the acc or taking a break, but clicking on the "Responsible Gaming" button I saw there is a information that when you want to close your account and have gambling problems you just need to write down a email to their support team and that ´ s it.
I wrote the E-Mail on the 28.03.2024 and told them to close my account ASAP because I don´ t want to gamble anymore.
The next day and the day after I checked if my account was closed, it was not.
I thought ok maybe it takes a while. Two days ago i logged in and my account was still not closed, also I have NOT got any e-mail response from the support. I checked my spam folders also but nothing!
Then two days ago i logged in and i could play and the acc was not closed, i played again and lost 1000€.
After that I wrote them again the same night and STILL have got NO RESPONSE, no answer!
I also asked them for a refund because they have not closed my account when I asked for, if they closed my acc when asked I would not play anymore ther! BUT my account was closed the next morning (again, no answers)!
I contacted the live chat support and boy, that is the worst experience I ever had with a live chat (i asked if he was a bot or a real person)!
The first time she told me i have got a answer from them a few days ago but I NEVER got a mail from them! Today i contacted the live support again and he told me I need to wait for the response and that it can take a while, and that they have not sent me any e-mails yet and I should wait more!
It does not matter what I ask them the only answer is i should just wait for the answer! I am waiting 10 days now and NOTHING!
Be careful with those scammers not closing your account when you ask them, even when it is clearly stated on their site that you just need to send a e-mail and ask for closing!
When you click on their responsible gaming button this is what you see:
You can always contact our support department at support@windetta.com and ask to terminate your Windetta account... After that we will take necessary measures to completely block you from our site...
THIS IS NOT TRUE! They don´ t care, they don´ t help you or answer you! Go play somewhere where you have the options directly on the site.
- you can not close/block your account directly on their site
- the support wil not close your account when you ask them
- the support does not answer your e-mails
- the live chat just repeats itself and has not any answers, does not matter what you ask
- you can play only a few games with active bonuses
WinDetta Casino
11 months ago
Dear seen321,
Please know that we take responsible gaming seriously, and we are committed to providing assistance to players who wish to limit their gambling activities or close their accounts. We understand the importance of addressing your concerns promptly and will investigate this matter thoroughly to ensure that appropriate action is taken.
We would also like to inform you that on 2024-03-29 you were sent a reply e-mail to your first request.
Unfortunately, we have not received a reply from you.
Please know that we take responsible gaming seriously, and we are committed to providing assistance to players who wish to limit their gambling activities or close their accounts. We understand the importance of addressing your concerns promptly and will investigate this matter thoroughly to ensure that appropriate action is taken.
We would also like to inform you that on 2024-03-29 you were sent a reply e-mail to your first request.
Unfortunately, we have not received a reply from you.
