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robertafreitas90's reviews

silver
robertafreitas90
Junior Apprentice
4 months ago
Very difficult communication with casino. Account verification took months and I can’t get use of VIP advantages. Deposit bonuses are kinda fine but there are some unrealistic bonuses with impossible wagering requirements. Like I have to wager more than 100k BRL to be able to win 50 BRL. Each bet will use 2% of the real money what would be around 2k *LOST* to get 50.

Game selection lacks of some popular games from popular providerse
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  • average deposit bonuses
  • Lack of popular games
  • Bad support
  • Impossible wagering requirements
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Amerio Casino
1 week ago
Hello, Dear Plaer. Thank you for your feedback and honest opinion! We’re actively working on improving our support quality and speeding up the verification process to make VIP benefits accessible more quickly. We're also revisiting bonus terms to make them more transparent and achievable. Your comments on game selection are noted, and we're in talks with several popular providers to expand our range. We value your input and are glad you're helping us enhance the experience for all our players.
silver
robertafreitas90
Junior Apprentice
11 months ago
The casino is ok, bonus are clear and you have a limit to buy bonus with bonus credit. Portuguese support works fast. But the verification process is slow. I've been trying to withdraw for days and the answer is always "you must wait".
  • Portuguese support
  • Bonuses have clear rules
  • Slow to verify account
  • Slow to withdraw
All IceCasino reviews
silver
robertafreitas90
Junior Apprentice
11 months ago
Site worked well. Account verification process is a bit slow and confuse but asking support to validate the documents was easy and fast. My remark is that I have a pending withdrawal process that was supposed to be immediate and could not get answers of how long it would take.
  • Effective support
  • Great slots and providers variety
  • Finance approval seems unclear
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Rooster Bet Casino
2 weeks ago
Dear robertafreitas90,

Thank you for your review and for sharing your experience with us!

We are happy to hear that our support was helpful in quickly validating your documents. We apologize for the confusion with the account verification process and thank you for your patience.

Regarding your pending withdrawal, we understand your frustration. While we aim to process withdrawals as quickly as possible, some requests may take longer due to verification or banking procedures. Rest assured that we are working to expedite the process, and our support team is available to provide updates.

Thank you for your patience, and should you need any assistance, please do not hesitate to contact us at .

Sincerely,
Rooster.Bet Team
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