joskivain's reviews

Casino Guru

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1 year agoOriginalTranslation
I guess they don't care about the gambling problem at their casinos. I have closed 2022 account due to problem gambling and their sister casinos also and still got them open again
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1 year agoOriginalTranslation
Nice and friendly customer service but few tools for responsible gaming and sometimes it occurred to me that they are certainly aware of the guarantee for my problem with playing and managing, but they still let me play even though I made deposits one after another and were not worried even though I asked for free bonuses in the chat daily and immediately after losses. My playing was never interfered with even though I closed the account once (the closure itself) because I had lost but with them, I reopened the account and that started a downward spiral to which I would have liked a reaction from the casino. Within a short period of time, a large amount of deposits and I remained at a loss the whole time and still I continued with them and played, at this point also maybe one could have wondered about playing there in the head, so many deposits in a row, sometimes I got angry with them after a loss, I think these things are like from a textbook on how to recognize a customer's gambling. I told them about the gambling problem and they responded kindly and the account was closed, but they think that the constant daily bonus inquiry and being active in the casino and consecutive deposits after a loss is normal and that's why they haven't intervened
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  • Fast and friendly customer service
  • Fast deposits and withdrawals
  • No unnecessary adjustment
  • Few tools for responsible gaming
  • Not responding to a clear gambling problem
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