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brandstaettergerald's reviews

brandstaettergerald
Novice
1 year ago
i really don’t understand the bad rating here. Generaly some bad casinos are rated as good and good casinos rated as bad here on Guru….

For me personally, this is one of the best casinos i am playing at.
(And i really tried many)

Sure you can loose money here, but this is called gambling! :)

Winnings are always payed out in under 1 hour (last withdraw took 15 minutes).
The Support is very friendly and helpful, espacially when i compare it to other casinos.

I am very happy with Mason <3
Read moreRead less
  • Good Website
  • Good Selektion of Games
  • Helpful Support
  • Fast Withdraw
All Mason Slots Casino reviews
Mason Slots Casino
7 months ago
Hello brandstaettergerald,

Thank you for your fantastic review! We’re thrilled to hear that you’ve had such a positive experience with Mason Slots Casino. It’s great to know that you appreciate our quick withdrawals, friendly support, and wide selection of games. Your feedback means a lot to us, and we’re happy to have you as part of our community. If you ever have any questions or need assistance, don’t hesitate to reach out—we’re here to help!

Best regards,
The Mason Slots Team
brandstaettergerald
Novice
1 year agoOriginalTranslation
The casino is relatively new and I decided to register and test the casino because of the no deposit bonus free spins.

The 50 free spins are advertised for registration when you register. To get this, you have to provide all your personal information and verify your email and phone number.
So far so good.

After this was successfully completed, the free spins option was removed from the account. The bonus cannot be seen in the bonuses, in the game or in any other way.
But of course I have a screenshot as proof 😎

So contacted support. You need a lot of patience for this - the answers in this casino can take 10 - 15 minutes to arrive.

So after some time I got the answer: THERE IS NO NO DEPOSIT BONUS
Aha, it looked different when I registered 🤨
Screenshot sent as proof - no more response. Suddenly there are "technical problems" and support can no longer help me.
So what - I haven't lost anything except my time.

BUT if I imagine depositing money here and paying out possible winnings, I can already imagine how this would be done.
I would definitely stay away from this casino if it started like that - the approach seems extremely dubious to me
Read moreRead less
  • Standard casino with many game providers
  • slow support that doesn't necessarily seem solution-oriented
  • Lure offers with bonuses that suddenly "never existed".
Automatic translation:
All HitNSpin Casino reviews
HitNSpin Casino
1 year ago
Dear brandstaetterger
We are sorry the casino did not meet your expectations.
Having checked your account, we can clearly see that you used the no-deposit free spins.
Can you please tell us more what the issue is?
brandstaettergerald
Novice
1 year agoOriginalTranslation
The website and user interface are very nicely designed. Unfortunately, the payout was refused several times despite verification. I should provide a screenshot of my online bank account showing all my personal information + the exact bank branch address. Unfortunately, this was not possible because the bank's address was not listed. Despite contacting us repeatedly via email and sending all the data and countless screenshots, the payout of a paltry €100 never materialized.
CONCLUSION: NEVER AGAIN!
Read moreRead less
  • Unfriendly service, big problems with withdrawal
Automatic translation:
All iWild Casino reviews
iWild Casino
1 year ago
Dear brandstaettergerald,

Thank you for your feedback and we sincerely apologise for any inconvenience caused during the processing of your payment request.

We recognise that requesting additional data can be unsettling. We are always concerned about the safety of our customers and therefore take great care in the verification process.

We are sure you have already successfully completed the process and received the funds you deserve.

Best regards,
iWild Casino
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