Dear Player!

We appreciate you taking the time to share your feedback regarding your recent experience at our casino. Congratulations on your substantial victory, and we sincerely appreciate your continued patronage.

We're genuinely sorry to hear about your dissatisfaction, and we'd like to address your concerns in accordance with our rules.

First and foremost, we apologize for any inconvenience caused by the withdrawal process. We understand that waiting for your funds can be frustrating, but as per our Terms and Conditions (Section 7.1), we aim to process withdrawals within 2 business days. We take this commitment seriously and strive to expedite the process wherever possible.

If you have submitted multiple withdrawal requests simultaneously, please note that the 2-working-day period runs from the date of the last request, in accordance with Section 7.4 of T&C.

Regarding the weekly withdrawal limit, our standard limit for withdrawal of winnings is as follows: Per transaction - 1000 USD, Daily - 1000 USD, Weekly - 5,000 USD, Monthly - 15,000 USD, as per Section 7.3.

Furthermore, you mentioned concerns about losing money during the withdrawal waiting period. We understand your frustration, and we encourage responsible gaming. We take responsible gaming seriously, and we're here to support you in taking breaks if needed.

We apologize if you had difficulty reaching out to us. As per our rules, we offer support via chat or email. While we do not offer phone support, our support team is available to assist you promptly through these channels.

In order to assist you more effectively and thoroughly investigate the withdrawal delay you've experienced, could you kindly share your email address with us? This will give us an opportunity to expedite the review process and provide you with a swift resolution.

We once again extend our apologies for any inconvenience you may have encountered and deeply appreciate your understanding. Should you have any additional questions or concerns, please feel free to get in touch with us at your earliest convenience.

Best Regards,
OXI team