2 years agoOriginalTranslation
Very bad casino Stay away! I deposited €50 and received a €15 bonus, I had to wager €2275(50+15x35) I wagered this bonus and wanted to withdraw €700! Then I received an email. The casino deducted €625 from me and I am only entitled to €75, which means I only get a €15 bonus x 5 = €75. My €50 is not included in the calculation, although it was included in the wagering! That means I risked my 50€ that I can get 25€ after wagering it all! This casino is just a rip off and everyone that gets bonus works for casino if you win 1 million you only get 5 x your bonus rest keep casino to yourself! These scams are justified by the casino as bonus terms and these terms are just a rip off and scam nothing else! I would advise any player against this casino
Automatic translation:
2
iWild Casino
2 years ago
Hello! Thanks for your feedback!
We will try to explain as clearly as possible why you have a misunderstanding with our casino.
First, about the wager. Indeed, the wager is x35 times the deposit bonus. This information you can find in our rules in the Bonus section.
Second, unfortunately, you are wrong when you claim that you risked your 50 euros. Since your deposit and bonuses of our casino are not connected in any way. In other words, the bonus and the deposit are kept separated – not "sticking" together.
It turns out that the withdrawal limits are only for the funds that you received as a gift from our casino. So the employee of the financial department did everything right.
We are very sorry that you were dissatisfied... But we ask you to read the rules of the casino carefully. And you'll understand all information about the withdrawal.
Our casino provides bonus funds as a gift because we always want our players to be satisfied and happy.
If you still have problems, you can contact support, where they will gladly and in detail tell you everything that interests you.
Best regards,
iWildCasino
We will try to explain as clearly as possible why you have a misunderstanding with our casino.
First, about the wager. Indeed, the wager is x35 times the deposit bonus. This information you can find in our rules in the Bonus section.
Second, unfortunately, you are wrong when you claim that you risked your 50 euros. Since your deposit and bonuses of our casino are not connected in any way. In other words, the bonus and the deposit are kept separated – not "sticking" together.
It turns out that the withdrawal limits are only for the funds that you received as a gift from our casino. So the employee of the financial department did everything right.
We are very sorry that you were dissatisfied... But we ask you to read the rules of the casino carefully. And you'll understand all information about the withdrawal.
Our casino provides bonus funds as a gift because we always want our players to be satisfied and happy.
If you still have problems, you can contact support, where they will gladly and in detail tell you everything that interests you.
Best regards,
iWildCasino
