1 year ago
I must share my experience, which started on a positive note but soon turned into a frustrating ordeal, all because of a bonus win. Initially, everything seemed smooth sailing, but as they say, the devil's in the details.
The trouble began when I decided to take advantage of a bonus offer and struck gold with a significant win. Naturally, I was over the moon, but that's when things took a turn for the worse.
The casino requested additional documents for verification, which is standard procedure, or so I thought. However, despite providing all the necessary documentation, they flat-out refused to honor the payout. It's like they were looking for reasons not to pay, and it left me feeling exasperated and disappointed.
In a nutshell, my experience was a rollercoaster, from the initial excitement of winning to the frustration of being denied my rightful winnings. It's a cautionary tale about the importance of carefully reading and understanding the terms and conditions associated with bonuses at online casinos.
The trouble began when I decided to take advantage of a bonus offer and struck gold with a significant win. Naturally, I was over the moon, but that's when things took a turn for the worse.
The casino requested additional documents for verification, which is standard procedure, or so I thought. However, despite providing all the necessary documentation, they flat-out refused to honor the payout. It's like they were looking for reasons not to pay, and it left me feeling exasperated and disappointed.
In a nutshell, my experience was a rollercoaster, from the initial excitement of winning to the frustration of being denied my rightful winnings. It's a cautionary tale about the importance of carefully reading and understanding the terms and conditions associated with bonuses at online casinos.
1
CatCasino
1 year ago
Hello there,
Thank you for your feedback.
We're sorry to hear that you experienced withdrawal difficulties. In order for us to have a more detailed review and solve the issue, you need to write to aleksandra.ru@cataffs.com and provide your client ID or the mail where your account is registered.
And we will get back to you with an answer as soon as possible.
Best regards,
CatCasino team.
Thank you for your feedback.
We're sorry to hear that you experienced withdrawal difficulties. In order for us to have a more detailed review and solve the issue, you need to write to aleksandra.ru@cataffs.com and provide your client ID or the mail where your account is registered.
And we will get back to you with an answer as soon as possible.
Best regards,
CatCasino team.
