6 months agoOriginalTranslation
the casino does not allow you to withdraw at all. even validating all documents. they ask for an additional selfie video. all good. sent and approved. Finally, when it's time to withdraw my first withdrawal, I receive an email saying: the payment will be analyzed "Please wait a little longer, as this may take up to 31 days.". Me and my miserable bankroll of 20 dollars think we're going to get scammed! I hope this situation is resolved!
- good platform configuration
- make payment difficult. even with all kyc documents approved.
- the chat attendant is the one who evaluates the documents sent. which makes something very suspicious.
- quick limitation.
Automatic translation:
Sol Casino
6 months ago
Hello, dear player! According to rule 10.4 of the "Sports" section "The SOL Sportsbook platform has the right to limit the ability to withdraw funds for up to 31 calendar days in order to verify an account for signs of unfair play. The methods and results of verification of gaming activity are confidential." So additional check is normal process to check if everything right with your withdrawal request and if there weren't any fraudulent actions on your part. It's a kind of necessity for us to be sure that everything is legal and safe. There's no need to worry. Generally, this check ended erlier but 31 calendar day is a deadline.
Best regards,
Sol Casino!
Best regards,
Sol Casino!
