Initially, they asked me for photographs of both sides of my credit card, with my name visible but with certain information hidden. After I sent them this information, they informed me that they also needed a copy of my credit card transaction, which was to include the time, date, amount, and details of the transaction, as well as my name. I complied with this requirement and sent the requested documentation.
However, they later informed me that I had never used that card at their casino, which was confusing and contradictory. Since I had already provided all the necessary documentation and verified my account beforehand, I expected the withdrawal process to be smooth and hassle-free.
I am disappointed and frustrated by this situation as I have followed all instructions and provided the required information.
As a recommendation I suggest, do not create an account in this casino.
- The customer service at this casino is extremely poor.
- The account verification process at this casino is overly complicated and cumbersome.
- Handling withdrawals at this casino is extremely frustrating.
- The lack of transparency in the policies of this casino is concerning.
- The fact that they inform me that I have never used my credit card at their casino, despite having provided proof of previous transactions.